Change, suspend or cancel direct debit payments to your NAB credit card online.

Posted in Banking tips
10

Setting up a direct debit for your credit card will give you more flexibility and control over your payments than if you just set up a periodical payment each month.

Once you’ve created your direct debit arrangement for a NAB credit card online , you can modify it online as well.

To change, suspend or cancel the arrangement the first step will be the same—click the Create or modify direct debit button.

Change your direct debit payment type

Step one

Select the credit card you have the direct debit set up on using the Account details menu.

When you’ve chosen it, click on the Create or modify direct debit button on the bottom right-hand side of the screen.

Step two

Select the option Amend the details of this automatic credit card payment. Then click Next on the bottom right-hand side of the screen.

Amending your direct debit

If you’ve chosen to amend your direct debit you’ll get the chance to change the payment type once you’ve read the terms and conditions.

You can then confirm the details before submitting the change and receiving an acknowledgement.

Suspending your direct debit

If you’ve chosen to suspend your direct debit you’ll get the chance to nominate how long you’d like to suspend it for after reading the terms and conditions.

You can then confirm the details before submitting the change and receiving an acknowledgment.

Cancelling your direct debit

If you’ve chosen to cancel your direct debit you’ll get the chance to confirm you want to cancel it after reading the terms and conditions.

Once you’ve confirmed you want to cancel the direct debit you can submit the request and you’ll receive an acknowledgement.

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Comments

10 Responses to Change, suspend or cancel direct debit payments to your NAB credit card online.

  1. Garry igglesden says:

    I would like to cancel my credit card thank you

    • NAB says:

      Hi Garry,

      To close your NAB credit card account, you may contact our Card Specialist Team on 13 22 65 Mon-Fri 8am-5:45pm (Sydney/Melbourne times).

      If calling from overseas, the number is +61 3 8641 9083 ^SN

  2. Non block on everyday account due to useless staff not doing their job properly and explaining how it is only temporary or would be linked to a new card that was ordered.

  3. Elliott Nixon says:

    I would like to cancel my bank account as I’ve arrived back in the UK. It’s hard to get through to you through phone due to time difference…

    Is there a specific email for this that I can contact you on?

    Thanks.

    • NAB says:

      Hi Elliott, an account can only be closed at a NAB Branch – if the account has $0 balance and no customer initiated transactions it will become dormant after 6 months and you can close it next time you’re in Australia ^TC

  4. sarah says:

    I don’t have the option of suspening a direct debit on my everyday account.

    I have money been taken out of my account from an insurance agency that says I don’t have a policy yet still continue to take out money!!

    • NAB says:

      Hi Sarah, generally when you set up a direct debit, this is a agreement with you and the merchant themselves- you can give us a call 13 22 65 to place a hold on the payment if you like ^NJ

  5. Col says:

    I want to set up direct debits with Utilities to be paid out of my Classic Account. From what I have read I only need to do this with the provider, there is no verification on my account side, is this true? If so this concerns me as anyone who has my account details can simply use it to set up direct debits without my authority.

    • NAB says:

      Hi Col, you do have to authorise a direct debit which involves signing an agreement with the merchant to state you want the funds to be debit from your account – the circumstances in which the funds are drawn as well as the dates and amounts are a matter of agreement between the payee and payer. If for instance someone did try set up a direct debit from your account, this would be an unauthorised transaction and we would investigate this for you ^TC

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