Cyclone Oswald and NAB’s flood and bushfire relief package
NAB’s natural disaster relief package available to customers affected by floods in Queensland and New South Wales
NAB customers affected by the Queensland and NSW floods can access a range of relief measures as they continue to recover from ex-Tropical Cyclone Oswald.
While the storm has passed, subsequent flooding continues to cause widespread damage to parts of the state, many of which were hit with the devastating 2011 floods.
All NAB customers affected by the events are eligible for support and are encouraged to contact the bank – business customers should contact their banker – to discuss their individual circumstances and work out the best way to help.
NAB’s relief measures
Included in the package of relief measures that we’ll consider for NAB and Homeside customers facing financial difficulty as a result of the floods are:
- suspending home and personal loan repayments for up to three months
- waiving fees and costs for withdrawing term deposits early
- waiving home loan and personal loan application fees
- credit card and personal loan relief where appropriate
- offering special premium arrangements and concessions for customers with MLC personal insurance who are suffering financial hardship
- support and counselling through NAB’s Employee Assistance Program.
Who to contact
For more information and assistance, customers can:
- visit their local NAB branch
- contact their business banker directly; or
- submit a hardship request to NAB Care.
For more information and assistance on MLC insurance products call 132 652, or for NAB property or motor vehicle insurance products call Allianz on 1300 555 013 or visit Allianz claims website.
Due to these weather conditions we will be temporarily closing stores in both QLD and NSW until conditions are safe enough to reopen.
NAB customers affected by recent bushfires in Tasmania, ACT, and NSW can also access similar relief packages as listed above. In addition to relief packages for bushfire affected customers, we’ve also been taking donations on behalf of the Red Cross and our generous customers and staff have so far raised over $25,000 in addition to the $100,000 donated directly by NAB to the Red Cross Appeal.
Contribute to the disaster relief efforts
Anyone wishing to contribute to the recovery effort can make a donation to the Red Cross Queensland Floods Appeal 2013 at NAB branches across Australia, or you can donate online via NAB Internet banking.
QLD branch closures
- Laidley (open from 10am – 2pm only)
- All other closed branches are now reopened
NSW branch closures:
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