Electronic banking security tips

Posted in Money basics
8

Internet crime, online scams, credit card fraud. There are easy things you can do to help prevent these from happening.

Here are a few tips to keep your debit card, credit card, PIN, Telephone / Internet Banking passwords and authentication device secure. It’s also helpful to show these tips to anyone else authorised to use your account.

By working together we can improve internet security and reduce crime, identity fraud and identity theft.

Card security tips

  • Immediately sign the back of your card.
  • Don’t let anyone else use your card, NAB ID or authentication device.
  • Always know where your card is, keep it safe from loss or theft and keep your eye on home security.
  • Be mindful of card fraud and security on the internet. You don’t want your identity stolen.
  • Don’t forget your card and receipt at the ATM.
  • Let your provider know immediately if your card is lost or stolen.
  • Upon expiry cut your card diagonally in half (including any embedded microchip on the card; magnetic strip and security code).
  • Don’t use an ATM if you think something’s not right.

More information on cards and security:

Password, PIN and Telephone / Internet Banking security tips

  • Keep security details confidential and do not record them and store with your cards.
  • Memorise your details if you can.
  • Banks should never asks for security details online so ignore any emails purporting to be from a bank asking you to enter your details.
  • Don’t let anyone see you entering your password or PIN.
  • Notify your bank immediately if you lose or forget a password or PIN or if someone else uses it.
  • Avoid easy to guess combinations of numbers or letters or ones easily identifiable with you ie. your birthday, car rego, mobile, post code, and so on.
  • Regularly change your PIN and passwords.
  • Contact your provider to see what added security features they offer.

Tips to avoid scams and hoaxes

  • Banks should never asks for security details online, so ignore any emails purporting to be from a bank asking you to enter them.
  • Ensure your computer has the latest security software and operating system updates.
  • Be cautious when using computers in internet cafes, hotels and airport lounges, refer to online security tips.
  • Type the full web link (such as www.nab.com.au)  into your browser when you plan to use lnternet Banking.
  • “SCAMwatch” at www.scamwatch.gov.au is a good resource.
  • Contact your provider if something looks suspicious.

Tips to reduce the risk of identity theft

  • Secure your letterbox as thieves can use the personal details in your mail.
  • Notify your provider immediately of any change to your address or contact details.
  • Destroy or shred any documents containing personal information before throwing them out.

When you should notify your provider

  • If you tell any one else your PIN, codes or passwords
  • Your card or authentication device is misused, lost or stolen.
  • There is an error, unauthorised access or transaction on your account.
  • Your mobile phone is lost or stolen and your mobile phone number is registered for SMS Security.
  • If there is a breach in your security, change your password and notify us immediately.

You’ll be liable

Always remember to withdraw your card whenever you finish using an ATM. You’re liable for any money lost as a result of someone else using your card to withdraw or transfer funds.

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Comments

8 Responses to Electronic banking security tips

  1. Dani Sargeant says:

    I have received a particularly good fraudulent email from a provider purporting to be NAB. Can you please send me an email address for your fraud team so that I can forward it to you for your information?

    thanks
    Dani Sargeant

  2. Alana says:

    Can I get added security on my account,

  3. NAB says:

    Hi Alana, to have extra security on your accounts, it’s best to set up passwords including alpha & numeric & also ensuring that they’re unrecognisable. We also have the ability to place debit restrictions on accounts – if you need further info send an email to social.media@nab.com.au, thanks ^JP

  4. cuong says:

    Why i cant cash out from my visa card and all my account u push $0000 let me know why

  5. Rick says:

    I think I’ve been the victim of an internet transaction fraud.

    Recently I transferred money from my account to a st george account for the purchase of a phone from a private seller, but I haven’t heard back form the seller regarding the product and fear that my money may be lost as a result. The situation is quite distressing. Is there anything I can do to get my money back?

    Thankyou

    • NAB says:

      That’s no good to hear Rick.
      The first thing to try would be to dispute it through the site in which you arranged the exchange (Eg. eBay/Paypal).
      Alternatively, we are able to lodge a dispute on your behalf to get our team to investigate the matter further.
      Here’s a link to give you information on our disputes process.
      If you like, e-mail me at social.media@nab.com.au so we can follow this up. ^RL

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