How to change your card’s PIN

Posted in Banking tips
26

Have you just received a new card from NAB? Are you wondering how you’re going to remember the PIN? Don’t panic, you can change your PIN at a NAB ATM, any time.

 

When you receive a new card, your PIN will follow a few days later in the mail. The PIN we send you is secure but, if you think it would be easier to remember a PIN by choosing one yourself, you can do that instead.

Changing your PIN is easy

To change your PIN:

  1. Memorise the one we send you then destroy the PIN letter.
  2. Choose a four digit PIN of your own.
  3. Go to your closest NAB ATM.
  4. Follow the instructions on the screen to select a new PIN.

You’ll need to enter your current PIN first. The next screen you see will give you the option to select a new PIN on the lower left hand side, as you can see below.

ATM screen

You won’t be charged for changing your PIN and you can change it as many times as you like.

Keep it safe

Make sure that the PIN you choose is safe and secure. Your PIN should be four digits long and should not be your date of birth or something easily recognisable to another person. Don’t write it down or store it somewhere it could be found and used if someone found your card or wallet.

If you don’t keep the PIN secure, and your card and PIN is used by someone else, you might be responsible for the loss of any money taken from your account. You can read more Electronic Banking security tips in our Money Basics blog.

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Comments

26 Responses to How to change your card’s PIN

  1. Joshua says:

    I am currently overseas and i am unable to access an australian atm, is there another way i can reset my pin? Will a european atm work?

    • NAB says:

      Hi Joshua, to reset your PIN if you’re overseas, best way is to get in contact with us via +61 3 8641 9083 (7am-9pm Mon-Fri, or 8am-9pm on weekends AEST/AEDT). ^JL

  2. Kat says:

    Hi! I am currently overseas and forgotten the PIN number for my credit card. What steps do I need to go through to be issued a new one?
    Thanks heaps!!!!!

  3. Gunjan says:

    Hi! I am currently overseas and forgotten the PIN number for my ATM card. now i need to withdraw some money. so what should i do????????

    • NAB says:

      Hi Gunjan, we’ll need to send a new PIN out to you via mail. If possible, please call us on +61 3 8641 9083, or send us an email to social.media@nab.com.au, with a contact number and I’ll arrange for you to be contacted ^SM

  4. wahiba says:

    Hi! I am currently overseas and i want change my visa card pin number please , what can i do please??????????

    • NAB says:

      Hi Wahiba, I’ll need to arrange for a new PIN to be send out to you via mail. If possible, please call us on +61 3 8641 9083, or send us an email to social.media@nab.com.au, with a contact number and I’ll arrange for you to be contacted ^SM

  5. Nisha says:

    Hi, I am overseas and have forgotton my PIN. I need to withdraw money urgently as I am going to a remote town tomorrow where I will not have access!! I have contacted your help number at +61 3 8641 9083, which was no help at all!! :( :(

    Any possibility I could reset it online???

  6. Amber says:

    Hi I have forgotten my credit card pin and need to use it ASAP is there any way I can do it online as I cannot access a phone????

  7. Yasmeen Al Akhal says:

    Hi im currently overseas and i forgot my pin number, who can i email to assist me further to order a new pin, but is theres any other way to receive my new pin through email or a secure message because i dont have a mailing address in Jordan .

    • NAB says:

      Hi Yasmeen, if you’re overseas, the only to get a new PIN is via mail. Cannot provide one over the phone or email. You’ll need to get access to a mailing address, and then send a secure message via Internet Banking and the team will get it done for you ^SM

  8. Laura-Jayne says:

    hi, ive forgotten my pin number, is there a way without having to go into the bank to get it changed, provided i can verify my identity???

  9. ash says:

    hello, im having trouble with my pin. when I go to pay for something with my card and enter in my pin it is saying it’s incorrect? but the thing is, I have always used the same pin code.
    why would this be ? would it be because someone has tried to use my account details at all?
    I really need it fixed ASAP and I don’t know what to do.
    please help :)

    • NAB says:

      Hi Ash, I’ll need to get you in touch with our team to take a look into what is wrong with your PIN. You can either call us on 13 22 65, and get a new PIN issued out over the phone, that you can change to the old one or email us at social.media@nab.com.au, and I can arrange for a call back ^SM

  10. Zade says:

    hello, about a month ago i got sent out a new card because i lost my old one. in the letter it said i would receive my pin in a few days in another letter. i never got another letter so i have no idea what my pin is. is there any ways i can find it or change it online? thank you

  11. Anna Chen says:

    Hello
    I already get my new card
    But I didn’t get the mail about my PIN number
    Maybe the mail is lost or I gave the wrong mail address
    Please tell me how to get my PIN number
    Sincerely
    Anna

    • NAB says:

      Hi Anna, if you still need a PIN and you’re in Australia, please send us an email at social.media@nab.com.au with your contact number and one of the team can reset your PIN over the phone. You can then change it at your nearest NAB ATM ^BH

  12. Dianne Narelle Hinchcliffe says:

    I wish to have a pin set for my card.

    Regards Dianne

    • NAB says:

      Hi Dianne, you’ll need to give us a call or visit a branch to arrange for a PIN on your card. You can call us on 13 66 22 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT). Or click here to find your closest NAB store. Alternatively, if you require a call back, please email through your contact details to social.media@nab.com.au ^DH

  13. MAtt says:

    When will NAB have the ability to change PIN online like CBA and the other banks?

  14. Ali says:

    This should be online. Crazy that you have to find an ATM to change a pin that you can’t remember because its new – especially when you’ve just transferred to NAB and have 3 different cards with 3 different pins. The PIN I have doesn’t work for one of my cards. Guess I’ll need to go to a branch, get a new one sent which will take 5 days, and then find an ATM to change my PIN… Luckily I haven’t cancelled my Westpac card yet so I can still get some cash..

    • NAB says:

      Hi Ali,

      if you call into a NAB Branch, we’d be able to give you a generic pin over the counter which you can then change to one of your choosing at a NAB ATM.

      Provided you go to a Branch with an ATM at the front, it can be resolved very quickly ^SN

  15. Nigel Stringfellow says:

    I’m really impressed with NAB,I just called to reset a PIN on a debit card that I haven’t used for some months,I had forgotten the PIN,called the NAB team and after answering a few security questions they reset it to a generic code that I can reset at an ATM,how easy is that..very quick,and the guy I spoke to was very friendly and professional.
    Good Work NAB.

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