How to change your card’s PIN

Posted in Banking tips
60

Have you just received a new card from NAB? Are you wondering how you’re going to remember the PIN? Don’t panic, you can change your PIN at a NAB ATM, any time.

 

When you receive a new card, your PIN will follow a few days later in the mail. The PIN we send you is secure but, if you think it would be easier to remember a PIN by choosing one yourself, you can do that instead.

Changing your PIN is easy

To change your PIN:

  1. Memorise the one we send you then destroy the PIN letter.
  2. Choose a four digit PIN of your own.
  3. Go to your closest NAB ATM.
  4. Follow the instructions on the screen to select a new PIN.

You’ll need to enter your current PIN first. The next screen you see will give you the option to select a new PIN on the lower left hand side, as you can see below.

ATM screen

You won’t be charged for changing your PIN and you can change it as many times as you like.

Keep it safe

Make sure that the PIN you choose is safe and secure. Your PIN should be four digits long and should not be your date of birth or something easily recognisable to another person. Don’t write it down or store it somewhere it could be found and used if someone found your card or wallet.

If you don’t keep the PIN secure, and your card and PIN is used by someone else, you might be responsible for the loss of any money taken from your account. You can read more Electronic Banking security tips in our Money Basics blog.

Skip to topic

Comments

60 Responses to How to change your card’s PIN

  1. Joshua says:

    I am currently overseas and i am unable to access an australian atm, is there another way i can reset my pin? Will a european atm work?

    • NAB says:

      Hi Joshua, to reset your PIN if you’re overseas, best way is to get in contact with us via +61 3 8641 9083 (7am-9pm Mon-Fri, or 8am-9pm on weekends AEST/AEDT). ^JL

  2. Kat says:

    Hi! I am currently overseas and forgotten the PIN number for my credit card. What steps do I need to go through to be issued a new one?
    Thanks heaps!!!!!

  3. Gunjan says:

    Hi! I am currently overseas and forgotten the PIN number for my ATM card. now i need to withdraw some money. so what should i do????????

    • NAB says:

      Hi Gunjan, we’ll need to send a new PIN out to you via mail. If possible, please call us on +61 3 8641 9083, or send us an email to social.media@nab.com.au, with a contact number and I’ll arrange for you to be contacted ^SM

  4. wahiba says:

    Hi! I am currently overseas and i want change my visa card pin number please , what can i do please??????????

    • NAB says:

      Hi Wahiba, I’ll need to arrange for a new PIN to be send out to you via mail. If possible, please call us on +61 3 8641 9083, or send us an email to social.media@nab.com.au, with a contact number and I’ll arrange for you to be contacted ^SM

  5. Nisha says:

    Hi, I am overseas and have forgotton my PIN. I need to withdraw money urgently as I am going to a remote town tomorrow where I will not have access!! I have contacted your help number at +61 3 8641 9083, which was no help at all!! :( :(

    Any possibility I could reset it online???

  6. Amber says:

    Hi I have forgotten my credit card pin and need to use it ASAP is there any way I can do it online as I cannot access a phone????

  7. Yasmeen Al Akhal says:

    Hi im currently overseas and i forgot my pin number, who can i email to assist me further to order a new pin, but is theres any other way to receive my new pin through email or a secure message because i dont have a mailing address in Jordan .

    • NAB says:

      Hi Yasmeen, if you’re overseas, the only to get a new PIN is via mail. Cannot provide one over the phone or email. You’ll need to get access to a mailing address, and then send a secure message via Internet Banking and the team will get it done for you ^SM

  8. Laura-Jayne says:

    hi, ive forgotten my pin number, is there a way without having to go into the bank to get it changed, provided i can verify my identity???

  9. ash says:

    hello, im having trouble with my pin. when I go to pay for something with my card and enter in my pin it is saying it’s incorrect? but the thing is, I have always used the same pin code.
    why would this be ? would it be because someone has tried to use my account details at all?
    I really need it fixed ASAP and I don’t know what to do.
    please help :)

    • NAB says:

      Hi Ash, I’ll need to get you in touch with our team to take a look into what is wrong with your PIN. You can either call us on 13 22 65, and get a new PIN issued out over the phone, that you can change to the old one or email us at social.media@nab.com.au, and I can arrange for a call back ^SM

  10. Zade says:

    hello, about a month ago i got sent out a new card because i lost my old one. in the letter it said i would receive my pin in a few days in another letter. i never got another letter so i have no idea what my pin is. is there any ways i can find it or change it online? thank you

  11. Anna Chen says:

    Hello
    I already get my new card
    But I didn’t get the mail about my PIN number
    Maybe the mail is lost or I gave the wrong mail address
    Please tell me how to get my PIN number
    Sincerely
    Anna

    • NAB says:

      Hi Anna, if you still need a PIN and you’re in Australia, please send us an email at social.media@nab.com.au with your contact number and one of the team can reset your PIN over the phone. You can then change it at your nearest NAB ATM ^BH

  12. Dianne Narelle Hinchcliffe says:

    I wish to have a pin set for my card.

    Regards Dianne

    • NAB says:

      Hi Dianne, you’ll need to give us a call or visit a branch to arrange for a PIN on your card. You can call us on 13 66 22 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT). Or click here to find your closest NAB store. Alternatively, if you require a call back, please email through your contact details to social.media@nab.com.au ^DH

  13. MAtt says:

    When will NAB have the ability to change PIN online like CBA and the other banks?

  14. Ali says:

    This should be online. Crazy that you have to find an ATM to change a pin that you can’t remember because its new – especially when you’ve just transferred to NAB and have 3 different cards with 3 different pins. The PIN I have doesn’t work for one of my cards. Guess I’ll need to go to a branch, get a new one sent which will take 5 days, and then find an ATM to change my PIN… Luckily I haven’t cancelled my Westpac card yet so I can still get some cash..

    • NAB says:

      Hi Ali,

      if you call into a NAB Branch, we’d be able to give you a generic pin over the counter which you can then change to one of your choosing at a NAB ATM.

      Provided you go to a Branch with an ATM at the front, it can be resolved very quickly ^SN

  15. Nigel Stringfellow says:

    I’m really impressed with NAB,I just called to reset a PIN on a debit card that I haven’t used for some months,I had forgotten the PIN,called the NAB team and after answering a few security questions they reset it to a generic code that I can reset at an ATM,how easy is that..very quick,and the guy I spoke to was very friendly and professional.
    Good Work NAB.

  16. Linda Mortimer says:

    I am about to travel overseas and don’t know my pin for either of my cards. What do I need to do as I am assuming that I will need a PIN for transactions instead of signing?

    • NAB says:

      Hi Linda, you can get a PIN for your cards by visiting a NAB store or by calling us on 13 22 65 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT). Since you’re travelling overseas, don’t forget to advise us of your travel plans. You may also check out our NAB Traveller Card here. I hope this helps ^DH

  17. Calvin Cheung says:

    I didn’t receive my PIN letter so i visited NAB branch today and reset it, after that i changed to PIN but i couldn’t withdraw any money as it stated my card was temporary not able to withdraw. What’s happen? Please help.

  18. Ssm says:

    I feel so helpless, before I left Melbourne I did not realise that I couldn’t use my debit car to withdraw money. I cannot remember what my pin is for my visa debit card. Is there a possibility of having it changed over the phone? Pls help!!!

    • NAB says:

      Hi Ssm, since you are o/s we cannot provide you with a temporary PIN – we can however send you a replacement PIN (you can request this via secure message http://bitly.com/18QmJPH). A replacement PIN does take 15-20 business days to arrive at your o/s address. I understand that this might be urgent, if so you can contact Visa Global. They can organise a temporary card or emergency cash for you, here’s how to contact them http://nab.co/ORV7Yh. If your card has been blocked, please send me your contact detail to social.media@nab.com.au and I’ll have the team call you back. Alternatively you can call us directly on +61 3 8641 9083 ^LB

  19. Anna says:

    I’d like to set up a pin for my 2 nab credit cards. i have used a pin before and do not know what they currently are.
    Can I do this via the internet or phone?

    • NAB says:

      Hi Anna, if you can access to a NAB ATM, the easiest way to change your PIN would be to call us on 13 22 65 (or +61 3 8641 9083 if you’re overseas) from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT). Alternatively, you may also visit a NAB store, where you’ll be able to change your PIN on the spot ^DH

  20. Liam says:

    Hi,
    About a couple months ago i’ve gotten my card and pin and haven’t been able to use it because i didn’t need to. Now i want to use it and i’ve forgotten the pin i got. Is there any way i can get the pin back or change it?

    • NAB says:

      Hi Liam, we can either reset this for you or send out a new one – either way you are able to change this at any NAB ATM once set up to something you are likely to remember. Feel free to send a secure message via internet banking or give us a call on 13 22 65 to have this updated ^TC

  21. xhemajl says:

    Hi i am currently overseas at the moment. Forgot the passcode to my credit card. Is there anyeay i can get my dad to go to a branch a get a passcode sent to my Gmail account? I can provide with all id and credit card if needed?

  22. Amanda Haimes says:

    I have left my key card with a friend who knows my PIN number how can I change my pin without cancelling my card and without going to an atm?

    • NAB says:

      Hi Amanda, you can call and request another PIN to be sent in the mail so the current one will be inactive ^TC

  23. Julie says:

    Hi
    Why have I received a new PIN in the mail but I already have a pin do I have to go to the ATM and change back to my PIN?

    • NAB says:

      Hi Julie, we have sent PIN’s out to customers to get ready for August 1st – I apologise you received one when you have one set up. The new PIN will override the current one on the card so if you would like to change this you will need to visit a NAB ATM, sorry for the inconvenience ^TC

  24. dee says:

    I tried to change my pin but the atm said wrong pin entered so I phoned nab and they reset it so I tried the next day to change it as instructed but it wont except my new pin and now says error wrong pin What do I do now

    • NAB says:

      Hi Dee, it sounds odd that the PIN doesn’t work – if you can visit a NAB branch and have them reset the PIN for you again and help you change it, this might make things easier for you ^TC

  25. Terry Crabb says:

    Totally unimpressed with NAB that you do not provide the option to change PIN online.
    Why is this not an option?

    • NAB says:

      Hi Terry, I apologise we don’t have this option and I’ve passed your feedback onto the team – if you want to update your PIN you can send a secure message through internet banking and we will post a new PIN to your address ^TC

  26. sam says:

    hi I haven’t used my card in a while and have forgot my pin I work till 5 and are unable to get to a branch. is there any other way to change the pin

    • NAB says:

      Hi Sam, if you send a secure message through internet banking we can send a PIN out to you or just give us a call on 132265 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT). If you’re overseas, the number to call is +61 3 8641 9083 ^TC

  27. Lyn Stevens says:

    I wish to change my pin to one I can remember and I am not near an ATM, it is 120 klms to the nearest one. We do have a NAB in town but no ATM so how can I change it?

    • NAB says:

      Hi Lyn, unfortunately we are unable to set up a PIN for you- we can only mail PIN’s out to customers, however this is a randomly selected 4 digit number that we do not have control of. To reset your PIN to digits of you choice, you need to visit a NAB ATM ^NJ

  28. Matt says:

    Im currently overseas and will need to use my credit card in the next few weeks. I have forgotten my pin number so will not be able to use it. Is there any way i can get a new pin mailed to my parents house so ill be able to use it? Im going to need to use it in the next few weeks so its semi urgent! If that cant be done can i ring from an overseas phone and talk to a team member and change it over the phone? Thanks.

  29. Peter James Secrett says:

    I have forgotten my pin number and my card is blocked. I am overseas and desperately need to reopen my card

    • NAB says:

      You will need to contact us (13 66 22 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT). If you’re overseas, the number to call is +61 3 8641 9083), if you are unable to do this, please send us your contact details to social.media@nab.com.au ^LB

  30. Jane says:

    Hi
    I got my pin in my mail box a few days ago, but I haven’t got my key card yet. Is this normal?

  31. Toby says:

    Just set up 3 new accounts with nab. Received the 3 debit cards and the 3 pins, but on the generic letters there doesn’t seem to be anything to identify which pin is for which card?

  32. Rashmi says:

    Hiii,
    i am rashmi i got my atm befor a month bt becoz of some carelessnesss i lost letter, so i dont knw my first pin code which i dont knw, how to get itttt….

    • NAB says:

      Hi Rashmi,

      You can request a new pin be sent to your address on file by sending through a Secure Message via your Internet Banking with your request. It will take up to 3 business days for the pin to reach you, once ordered.

      Alternatively, you either visit a NAB Branch or call us on 13 22 65 Mon-Fri 8am-7pm and Sat-Sun 9am-6pm AEDT/AEST to request a pin reset over the phone.

      Note that is the case of a PIN reset, you will be provide with a default pin for your card and you will need access to a NAB ATM (not rediATM) as you will then need to change the default pin to one of your own choosing.

      Hope this helps! ^SN

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>