Internet Banking’s got a new look

Posted in Banking tips

This December we’re changing how NAB Internet Banking looks. It’s been a bit more than a year since our website had a makeover, so it’s about time for Internet Banking to get the same treatment.

We haven’t made too many changes under the hood, but you’ll see that we took the chance to clean up the My settings menu (and rename it to Settings) as well.

The login page is clearer and simpler

Here’s what you’ll see when you open NAB Internet Banking:

new look NAB Internet Banking

You still only need to enter your NAB ID and Internet Banking password – that hasn’t changed.

Your account summary is clearer, too

Your account summary will look something like this:

new look NAB account summary

Icons let you see which account is which

To help you tell your different accounts apart, there are new account icons. So, for example, you’ll see a calculator next to your transaction account, a piggy bank next to your savings account, and a card next to your credit card account.

NAB account summary close up view

Keep in touch with us

Find your Mailbox to the right of your accounts. And just below that, click Give feedback if you want to tell us what you think of the changes.

An easier way to change your settings

We also noticed that the My settings menu was getting a bit long, which made it difficult to find what you were looking for. There used to be 12 different options here. To make things easier we’ve sorted your settings into six screens instead. We haven’t taken any options away, but we have made them easier to find.

How we rebuilt the Settings menu

First, we changed the name from My settings to just Settings.
Then we combined four-and-a-half old screens into a new screen called Internet Banking settings.

we combined four-and-a-half old screens into a new screen called Internet Banking settings

Under Internet Banking settings you can:

  • show and hide accounts
  • change your account nicknames
  • change the number and range of transactions you see in your transaction history
  • change your daily transfer limit
  • change your nominated transaction account.

The next new screen combines three-and-a-half old screens under Security & password.

new screen combines three-and-a-half old screens under Security & password

  • Change your password
  • Lock your password
  • Manage your SMS Security
  • Read about security software.

The last four screens haven’t changed:

We've renamed the Contact details screen to My details

We’ve renamed the “Contact details” screen to My details.

New to NAB Internet Banking?

If you haven’t used NAB Internet Banking much, have a read about:

What do you think of the changes?

Tell us what you think of the new look:

  • leave a comment below
  • look for the Give feedback button on the right-hand side of your account summary
  • tweet us @NAB
  • leave us a message on Facebook
  • visit our Google+ page.

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90 Responses to Internet Banking’s got a new look

  1. Glenn Allan says:

    Great ! Thought the last one was clean.
    ICONs are great.

  2. Randy-Luke says:


    I like the changes after all change is always good, it also means that you constantly revisit the set up and develope/enhamce it to be up to date with the introduction of new technology … :)

  3. danni says:

    All well and good – but what have you done with the important stuff – like exporting data, saving statements.

    Why cant you save your statements by ticking the box next to the statement and having a group download — not this crazy stuff of having to open each statement then to save them.
    Ok if you only have one account — I have 15 accounts, and this is madness.

    Would love to get a reply – i have emailed you in the past and NO ONE GETS BACK TO ME EVER!

  4. Akuma says:

    I thought the purpose of a password is to provide secure access to your bank account. Why is it then, am I restricted to only 8 characters and am not allowed the use of special characters like !@#$%^&. It is a rubbish IT system if it cannot handle such basic functionality, or otherwise short sighted if it is not implemented.

    And for the record, I don’t consider a response like ‘most customers don’t need or unable to remember password longer than 8 or contain special characters’ as adequate. We should be given the option of properly securing our account with an adequately strong password.

    Also, why does all the Sydney banks like CBA and WBC have Windows Phone 7 apps for mobile banking, but Victorian banks like NAB and ANZ are so behind with only iPhone and Android apps? Where’s the credibility of your IT team considering all the issues noted above and that is probably only a small sample of dozen of things I do not like about the NAB internet banking site.

    • NAB says:

      Thanks for the feedback Akuma – I’ll pass this onto our IB team. I’ve been told it’s on our agenda for 2012 and I’ll keep everyone updated (via Twitter, Facebook & Google+) when I know more. Also, our mobile team are looking into a Windows Phone 7 app and again I’ll update everyone when I have more info. In the meantime, have you tried our mobile site? If I can help with anything else, feel free to email us ( and I’ll follow up, thanks! ^AB

  5. Trav says:

    I just logged in and got the old interface?

    • NAB says:

      Hi Trav, we’ll be updating Internet Banking for all customers very shortly. Let me know if I can help with anything else from here, thanks ^AB

  6. Mikal says:

    How about real time transaction information like CBA, often times I see transactions on my credit card and can’t figure out what they’re for, sometimes it takes several days for the merchant details to appear.

    • NAB says:

      Thanks for the feedback Mikal. Currently, many transactions (including NAB to NAB) will update fully in real time (for example, if SMS security is activated). However, information on specific transactions by credit card or EFTPOS do rely on a number of parties – the merchant’s bank, card schemes (eg. Visa), and your own bank – processing and exchanging the transaction info before it can be fully displayed. We’re always working to improve services for our customers and I’ll update everyone via our social channels when I know more. Cheers ^AB

  7. Jeremy says:

    I like the new layout and the reduction of menu item, but too much RED. Way too much red.

    Red = danger and having every single menu item, every button and every hyperlink the odour red is quite jarring. The fact that it is wrap around by red background amplifies the effect.

    I don’t like the feeling that clicking something in my internet banking could have dangerous ramifications.

    Please could you reconsider changing the fonts to a more neutral colour.


    • NAB says:

      Thanks for the detailed feedback Jeremy – I’ve passed this on to both our Internet Banking and Brand teams. Let me know if I can help with anything else from here, cheers. ^AB

  8. Caro Riches says:

    Ive been trying for days now to login in, with no success. All i get is a blank page. This is my first Internet banking experience and it hasnt been a good one, i still need to make time to go to town to the bank just in case the twenty minutes ive spent trying to logon each day does not work.

  9. semiz says:

    We should be able to export our bank statements as a PDF.

  10. Frank says:

    Well done NAB. I love the changes you’ve made and the fact you told me about them before it happened! I kew what to expect.

  11. Robert says:

    I have the same problem as Caro Riches. Enter my Customer ID and password and then end up at a screen with a URL of about:blank. This is Firefox 8.0, all add-ons disabled and I’ve turned off the built in pop-up blocker. In general I’ve made my browser less secure but Internet Banking still does not load. Javascript is enabled. The page comes up blank even when I put in the wrong password or a single digit as a userid. Takes less than a 1/10 of a second to go to the about:blank broken screen. Please fix. It was working fine before.

  12. Danny Wu says:

    I have 2 bank accounts:
    NAB and CBA

    If I’m perfectly honest the CBA netbank is much better than NAB to use. CBA however has fees on their bank account which is why I moved to nab. So nab wins my money!

    CBA has much bigger font, clearer font, more banking product advertisement, more stuff to connect netbank.

    NAB in contrast is more basic. Even Westpac is bigger and bolder than nab!

    On the plus side, I really do like the llok of the website.

  13. Belinda says:

    I have also been experiencing difficulties involving a blank page. Each time I click on login I am redirected to about:blank.

  14. Ram says:

    I am not able to access the mobile site when using windows phone 7/mango..pls check this

  15. ram says:

    Thanks for the link.i am now able to access the mobile version f the banks site.

  16. Gladys says:

    (please disregard my first comment)
    Hi. I can’t log-in to my nab i.d. Last Wednesday (February 22) I can log-in to my internet bank account. But on the next day I was trying to log-in but it said that there are no selected accounts for my NAB ID until now. Will you please follow up my problem please? thank you.

  17. Dianne Roberts says:

    I also cannot logon to my account. I can get the home page but cannot navigate beyond this.

  18. Sharyn says:

    I have same problem with login taking me quickly to a blank screen. Works fine with my laptop and on my smartphone. How can this be remedied? Thank you

  19. Aaron says:

    Any update on a Windows Phone 7 app? I’ve used the mobile internet site and it works well, but it would still be nice to have a dedicated WP7 app available for smoother accessibility.

    • NAB says:

      Hi Aaron, I don’t have more info as yet – I will pass this to our mobile team though and as soon as I know more I’ll let everyone know :) ^AB

  20. eli says:

    Hi I have the new windows Nokia mobile there is no app and the website does not work for internet banking can you help me here?

  21. scout says:

    Just attempted to use the NAB internet banking system today and now cannot access my account as I can no longer enter my password (which was more than 8 characters). NAB have “enforced” the limit of a maximum of 8 characters in the password field. No notification, just done it and therefore reduced their security protection on passwords (not sure if NAB understand their failure to maintain current security levels??)
    I agree with Akuma (1Dec2011) post. What sort of tuppenny IT system is this.
    Anyone provide a reason for lowering security standard?

  22. karina bray says:

    NAB how do i get the NAB app on my windows mobile phone i have a nokia numia 800.

  23. Dan says:

    Great news on the new NAB app for Windows phone!!! Glad to see you guys are not just blinded by iPhone and Android!! Thanks for listening to the feedback!!

  24. Bruce says:

    after logging in to my account the fonts on the screen are very small and difficult for me to read any idea how i can change this and its not the default web browser settings ..its only on the screens after login?

    • NAB says:

      Hi Bruce, might be worth zooming in within the browser. To do this, simply hold the CTRL key while hitting the ‘+’ key. Hope that helps! ^JL

  25. Mark says:

    For some reason I tried to log onto internet banking yesterday and got the blank page issue seen listed above several times. ? why can you not post a fix for it instead of just tell the people you will contact them by email?
    All this is doing is disrupting my business rather then in 5 min being able to see a fix for the problem. :(

  26. NAB says:

    Hi Mark thanks for your feedback. I’ll pass it on to the Internet banking team. ^SM

  27. henny says:

    Hi, I am trying to log in to internet banking and the Log in button doesn’t work.
    Could you pls assist me. Thanks

  28. Margaret Hinchliffe says:

    I am having trouble with the login button as well and can’t get into y account. I have tried everything I could think of but it still won’t work, I like paying my bills by b pay but as I can’t get into my account I can’t pay these bills that I have here and being disabled I find it too difficult to get down the street to pay these account, Please tall me why I can’t get into my account and also why the login button doesn’t work
    Yours sincerely
    Margaret Hinchliffe

    • NAB says:

      Sounds frustrating Margaret – I have a couple of different troubleshooting methods you can try. Firstly, try logging in with a different Internet browser or upgrading your browser. For example, Mozilla Firefox and Google Chrome can be downloaded free online.
      Second thing to try is disable any “pop-up blocker” as this may be casuing the login page to not pop up when you press the login button – this can be found in the settings/tools option depending on what browser you are using.
      If you have any further troubles please call our Internet Banking Support Team on 1300 651 656. ^TC

  29. shirly says:

    hi, when i enter my nab ID, it always said :There are no selected accounts for your NAB ID Please contact the NAB Internet Banking Support Centre on 1300 651 656. whould you please help me to check what is the proplem with my account.

  30. John Hill says:

    Why can’t I log in to the NAB Internet Banking Page. It has been unavailable yesterday and today.

  31. Dennis says:

    When I click on the Log in Button on the main NAB Webpage it connects and then drops out before the log in web page appears. Everything was ok last time I logged in.

  32. louise says:

    I’m having the same problem as Dennis, but can login from phone. Don’t know why as I haven’t changed settings or anything like that.

  33. James Kim says:

    How can i find my account number in mobile phone?

    • NAB says:

      Hi James, as soon as you login to your mobile App, the account number is shown underneath the account name :) ^LB

  34. Wu says:

    My partner faced same situation like Shirley
    It always said:There are no selected accounts for your NAB ID Please contact the NAB Internet Banking Support Centre on 1300 651 656.
    Please help us!thank you!

    • NAB says:

      Hi Wu, as per the error message, it would be best to contact our Internet Banking support team so they can look in to this for your partner. ^RW

  35. Bec says:

    I am trying to print online reports from NAB and they are printing blank….does anyone know why? or how I can fix it.?

  36. Phil Wilton says:

    I cannot get into my internet banking account as the internet pop up covers the log in logo,i have tried other ways to get in but to no avail.

  37. Greg says:

    When I logon through Google or Sarfari at home screen all I get is a new screens titled about blank page. Rang tech support could not help what is going on. It used to be easy.

    • NAB says:

      Hi Greg, that’s strange – have you tried clearing out the cookies and history of your browser? Please try that and let me know how you go. Best to email us a screen shot of any error codes you’re experiencing to The team will check this issue out for you ^LB

  38. sean says:

    im using firefox 37.0.2 and can only see the first part of the login section and not the part where you click login as obscured by the info tabs. I have changed displays settings and removed add ons and security etc however still cant login

    please advise

    • NAB says:

      Hi Sean, have you cleared your cookies, cache and saved passwords on the browser as yet? It’s ideal to clear all saved data- please let us know if you run into any further difficulties ^NJ

  39. Josiah Glasson says:

    My android Galaxy S3 was working well with the NAB app for several months now for over a week it oonly shows black screen I have uninstalled and reinstalled it countless times without success .
    I would appreciate your help to overcome this problem

  40. Belinda Light says:

    Hi, whenever I tryto log into internet banking i get a blank page. I see on the web many many people are experiencing this.Itb is very frustrating. I have cleared cookies. What is the problem?

    • NAB says:

      Not sure what’s happening there Belinda. Can you please delete the app, then clear the cookies and the cache, then re-install the app and see if that fixes it. If it doesn’t, send an email through to and we’ll look into it further for you ^BH

  41. Will says:

    Hey! Was wondering if it’s possible to change my account icons manually – I have a savings account but the icon is a calculator – not a piggy bank.

  42. alex says:

    Last 2 days tried to login to internet banking using Firefox browser, only new blank page appears after press ‘login’. Just tried using Chrome and it works. Why sudden change for Firefox?? Very annoying have to use Chrome just to log into NAB. Any solution?

    • NAB says:

      Hi Alex,

      I’m sorry to hear you’ve been unable to log in to your NAB internet Banking using your preferred browser.

      Deleting the cookies and clearing the cache should do the trick ^SN

  43. When I try to login into internet banking, all I get is a blank page. I am using Windows 7 and IE11.

    I have no idea what the issue is and only seems to have appear with recent change to the NAB Website.

    Could you please reply ASAP today.

  44. Andrew Bongetti says:

    The home page at is full of adverts and vids that waste time loading and waste my time as I try getting on-line banking.

    The pull down menu on the right does not work fast enough. I click once then wait…no response…I click again then wait…the drop down appears then disappears…round and round I go, out of step, just trying to select On-Line Banking please. Takes far too long to get On-Line. Bring back the OLD graphics. They were quick and straight to the point.

    Suggest NAB dish the pulldown and just have a row of selections along the top of the page for the available choices.

    Suggest also, fewer ads, fewer screen objects to load, simpler graphics, NO vids as these ALL slow down my PC while they wait to load, preventing me from selecting “Internet Banking” which is, in the end, “ALL THAT I WANT TO GET TO”.

    • NAB says:

      Appreciate the feedback Andrew I’ll pass it on to the team – with the pull down menu just hover over the ‘Login’ button and the menu drops down on it’s own, then click on ‘Internet Banking’ from there ^BH

  45. Jeff Thorne says:

    Login – all I get is a blank page using IE11.
    The system used to work but is now broken!

    Please advise

  46. Bruce Z says:

    Hi there
    We have the blank page issue suddenly. We used Chrome/Firefox to do the internet banking every Friday, However today when we tried to get to the login page, all we got is redirect to blank page.
    We have own technician to check, tried on multiple terminal with different browsers, the result is quite random. but mostly Chrome or firefox has this problem, IE is mostly fine but randomly come up with error page, and our technician insisted it is the problem with NAB site, since there is no problem at all with other bank system or websites.
    It is start to affect our efficiency, please investigate!

    • NAB says:

      Hi Bruce, the website is working fine on my end using Firefox/Chrome – things you can try are ensuring you have any pop up blockers turned off, clear your cookies and cache and even add NAB as a trusted website in your browser settings. If you have further problems email your details to ^TC

  47. Mat says:

    Hi, I’m having problems accessing my mobile banking. I enter my pass code, the site tells me it is loading… and loading… and loading… It’s been loading for 3 days now. It’s not my server as everything else is working fine. Any problems at your end?

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