Making the most of your NAB Traveller Card
Now that you’ve got your NAB Traveller Card, you can start moving your Aussie dollars into the currency you’ll be using overseas; if you haven’t already.
If you’re travelling to one destination, try transferring your money into their currency. Lock in the exchange rate before you go and you’ll know exactly how much local currency you’ll have to spend.
But, if you’re travelling to multiple destinations, you may want to only move some of your funds to the first currency; then, once you no longer need that currency, you can move more of your Aussie dollars to your next destination’s currency.
Ideally you’ll have just the right amount of each currency to last your holiday, whether you load it onto your card all at once or gradually while you travel.
The better you budget, the more you’ll get out of your NAB Traveller Card. This way you shouldn’t incur additional currency conversion fees if you manage your budget for each currency.
Below are a few tips on how to make the most of your card.
Manage your Traveller Card
You’ll probably find that the easiest way to manage the money that you have on your NAB Traveller Card is online using the My Account online tool.
Here you can check balances, view your transaction history, change the default currency for BPAY reloads, move funds between currencies and more.
Over the phone
While the online card tool is available from most PCs, Mac®, tablets and smartphones, if you can’t get online, or you’d prefer to speak to someone, you can manage your card over the phone from anywhere in the world.
Call one of our freecall numbers from anywhere in the world. It’s a good idea to write them down before you go. You can also find the freecall numbers in the NAB Traveller Card Product Disclosure Statement. Just remember, if you call one of the freecall numbers from your hotel or mobile, for example, you may still incur charges.
If you don’t have the freecall number handy, you can call +44 207 649 9404, which is also located on the back of your card. The number to call if you’re still in Australia is 1800 098 231.
When you call the 24/7 emergency assistance line, you’ll need to enter your date of birth in the format DDMM; for example, October 31 would be 3110.
You’ll also be prompted to enter your phone number; this will be the number you registered when you purchased your card, or when registering at My Account. So, it could be a home phone or a mobile number.
Reloading your card while you’re overseas
You can reload your card any time using BPAY® online or over the phone. Funds can take up to 3 Australian business days to become available on your card.
Biller code: 195016
Customer reference number: The 16-digit number on your card.
If you use NAB Internet Banking for BPAY payments, you might might need to learn about pre-authenticating billers or setting up NAB as a Preferred biller before you go.
If you don’t set up NAB as a preferred biller in internet banking before you go, and you have SMS Security set-up, you’ll need your mobile handy (with global roaming activated) the first time you reload your card.
You can find more tips in Banking and money tips for before you go overseas.
Choosing what currency to load funds into
There are two ways to change your money from AUD to other currencies when you reload your card. The best way for you will depend on whether you need to load more than one foreign currency at a time.
Let’s look at how the two different methods would work if you were about to spend a couple of months in the UK.
Loading a single foreign currency directly onto your card
While you’re in the UK, your salary may still come into your Australian bank account, so every week you may want to load more pounds (GBP) onto your NAB Traveller Card. That’s the only currency that you need on your Traveller Card for now.
This is a good time to make sure that all your reloads automatically come through as GBP, which will save you the hassle of having to manually change your money into pounds online.
The way to do this is to change your card’s default currency to GBP. Then, when you use BPAY to load funds to your card, they’ll be exchanged into the currency you want as soon as they reach your card. As soon as your reloads come through each week you’re ready to spend the local currency.
Keep in mind that when using BPAY, you won’t be able to see the exchange rate before your money changes from AUD to pounds. BPAY can take up to 3 Australian business days before funds are available on your card, and the exchange rate will be applied when the funds are loaded on your card, not when you request the transfer.
But what if you want to top up more than one currency at a time? If you’d booked a stop in Thailand for a week on your way to the UK, you may want to turn a single top-up into both Thai baht (THB) and pounds (GBP) before you leave.
- Make sure that your default currency is Australian dollars (AUD). If you’ve never changed your default currency, it will already be AUD. To learn more about changing your default currency check out Using the NAB Traveller Card online service tool.
- Use BPAY (online or over the phone) to transfer money onto your card Your reload can take up to 2-3 Australian business days to get through to your card.
- After 2-3 Australian business days, you should check whether your funds are available on your card. Go to the NAB Travel Card page and select Login to My Account, then go to My Account.
- Once you can see the money is available, select Move Money to shift funds from AUD to other currencies. For more about this, have a read of Using the NAB Traveller Card online service tool.
- You’ll see the exchange rate before you change your AUD to foreign currencies.
So now you’re ready to pay like a local in both locations.
Plan ahead: reload as often as you want
Some travel cards have a minimum reload fee if you only want to add a small amount of money to your card. The NAB Traveller Card isn’t like this.
Every time you top up your NAB Traveller Card, there’s a 1% fee (that’s 1% of the AUD amount). That means it doesn’t matter if you reload $100 ten times, or $1,000 all at once – the total cost ($10) is the same. If you have money like your salary coming through to your everyday Australian bank account while you travel, you can reload your card as many times as you need to without the total fee changing.
It can take 2-3 Australian business days for the money to be available on your card; so plan ahead, because if you reload on a Friday in Australia, this money might not be available on your card until Tuesday or Wednesday the following week. Just remember, the NAB currency-to-currency foreign exchange rate will be applied at the time the transaction is processed, not when it’s initiated.
You might not want to end up with money on your card that you won’t use, so work to your budget when you load and reload your card. If you need more funds on your card later, you can always make another BPAY transfer.
Spending multiple currencies? All your money’s always available
Let’s say that during your time in England you decide to spend a weekend in France. This changes the way you’ll want your next reload to work. Instead of automatically adding GBP to your card, you’ll want to split your next top up between pounds and euros.
For more info, have a read of Getting multiple currencies out of a single load section above.
Start by changing your default currency back to AUD before you next reload your card. If your next reload is AU$800, you can then turn AU$300 into euros for your quick getaway to Paris, and transfer the other AU$500 into GBP.
Your NAB Traveller Card has plenty of GBP for when you get back, and it automatically starts spending euros once you’re in Paris. You’ll be spending like a local in both countries. If you’ve budgeted perfectly, you’ll use up the last of your euros on Sunday night.
But what if you enjoy Paris so much that you decide to stick around for a few more days? You’d probably head to the ATM for more cash. (Wherever you are overseas, we’ll never charge you for using an ATM. But remember that ATM owners might have their own fees.) Let’s look at what would happen if you’re down to your last €10 but try to take out €20.
Some travel cards would only look at your euro balance. With only €10 available, you’d walk away empty-handed. But the NAB Traveller Card isn’t so restrictive.
Your NAB Traveller Card starts by using up your last €10. Then it looks to see if it can make up the rest of your withdrawal from another currency. You can see the order that it uses on nab.com.au/travelcard, under Currencies.
When it finds your GBP, that’s where your withdrawal will come from. MasterCard®’s foreign exchange rate will apply, and there’s also the NAB Foreign Currency Conversion fee.
It’s convenient – just be aware that there’s a cost
To turn GBP into euros at an ATM, or during a transaction, will cost you a 4% currency conversion fee. (This is charged in AUD.
If you keep shopping with your card in France but don’t top up your euros, it will keep taking funds from your store of GBP and charge a fee each time.
The best way to avoid this fee is to either:
- change your default currency to euros and make another reload through BPAY
- reload your card with AUD and then go online and move the money to euros.
Be careful if asked or prompted what currency to transact in
If you’ve funds loaded onto your NAB Traveller Card in the currency of the country you’re in, and where sufficient funds are available on your card in the local currency, these funds will be used first and no further currency conversion will apply for withdrawals and transactions. To ensure funds are used from this local currency, please select No when offered to pay/withdraw in any other currency including the Home currency.
Press “credit” when you shop
Whenever you’re shopping with your NAB Traveller Card, use the “credit” button. The other POS options – cheque and savings – won’t work. (This is how you get the POS machine to contact the MasterCard network, which your card works on. It doesn’t mean that you’re actually borrowing money or accessing credit.)
ATM balances may not be quite right
A card with multiple currencies on it can be a confusing thing for an ATM to understand. If you check your balance at an ATM, you might see:
- the combined total of all your currencies, expressed in either the local currency or AUD (at whatever the ATM owner’s current exchange rates are)
- just your local currency balance
- nothing at all.
The best way to check your card’s balances is online at My Account, where you can see each currency separately, or by speaking to someone over the phone.
If you need help finding an ATM, go to the NAB Travel Card page and select Login to My Account. From there you can find the MasterCard ATM Locator.
Options for when you’re back home
Not travelling? You can shop with your NAB Traveller Card online
You can use your NAB Traveller Card to spend online using foreign currencies. This lets you shop on overseas websites without paying the currency conversion fee that may get charged to your normal debit card or credit card. It’s also another way to avoid the monthly inactivity fee, which kicks in after 12 consecutive months of inactivity.
If you shop online with your normal Australian credit card or debit card, you won’t know the exchange rate you’re shopping with until the charges are through on your card. With a NAB Traveller Card you’ve already locked in a rate, so you know exactly what your purchases cost.
Cash out your card and get your money back
You might just want to get all your money off your card and back into AUD. When you do, our currency-to-currency foreign exchange rate will apply. There are two ways to cash out your card:
- Fill in the form online: Download the Cash out form (located by going to the NAB Travel Card page, selecting Login to My Account, and clicking Using your card). Then, fill in the form and fax or email it to us. We’ll convert all your funds back into Aussie Dollars and deposit them into any Australian bank account.
- Use an ATM: An ATM withdrawal can be faster and easier, but in Australia there’s a $3.75 fee (even at NAB ATMs) and you’ll probably have a small amount of money left over that the ATM can’t give you (ie. an amount too small for a $20 note). If you use a non-NAB ATM you might be charged another fee by the ATM owner.
Keep an eye on your card’s expiry date
Your card’s expiry date is on the front of your card. Unlike other NAB cards, we won’t post you a replacement when your NAB Traveller Card expires.
The expiry date is a month. Your card expires at the end of that month (not the start).
If your card’s close to expiring, talk to us about getting a new travel card.
What if my card expires before I get all my funds off it?
Some travel cards take your money with them when they expire, but not the NAB Traveller Card. We’ll keep your money safe for 3 years, so you can still get it back from us. After 3 years, we surrender it to the Commonwealth Government as unclaimed funds.
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