Managing your NAB Traveller Card online

Posted in Banking tips

Update: The NAB Traveller Card customer website was updated on 18 April 2013. This made navigation easier and provided access for Mac®, and most Apple and Android smart devices.

Because of this, the below article is outdated. For the most up-to-date information, refer to Using the NAB Traveller Card online service tool

Managing your travel card online can make international travel a lot easier. Your NAB Traveller Card has its own online management tool that you’ll need to register for, and learn your way around. Here’s a quick introduction to the online service, called “My Account”.

Find “My Account” through

  1. Open
  2. Near the top of this page find the link to “Login or register at My Account”. This opens the NAB Traveller Card customer website.
  3. In the customer website, click “My Account”.

You’ll need your 16-digit card number to login or register. It’s on the front of your NAB Traveller Card. (You don’t need to register your secondary card.)

If you’re registering, you’ll need to choose a password. Your password should include lowercase and capital letters, as well as digits.

Can’t login? Other ways to manage your card

There are phone numbers you can call from all over the world listed in the NAB Traveller Card customer website. The Australian number is 1800 098 231.

For help you can also email

The main menu 

The menu is on the left of screen. We’ll look at each of the options in detail below, but briefly:

  • Home shows you the balance of each currency on your card. You can also see details about reloads of each currency as well.
  • Move Money lets you change your money from one currency to another. You can move in any direction between any of the ten currencies that the card supports. You’ll see the rates and fees (if any) that apply before you confirm any currency exchanges.
  • Your Details are how we’ll get in touch with you if we need to. It’s a great help to us if you keep them up to date while you travel around the world.
  • All Transactions includes every purchase, withdrawal, reload and fee on your card. You can sort your transactions in different ways to see how you’re tracking against your budget.
  • Default Currency lets you change the currency that your BPAY® loads will will go on to your card as. You can read more about when and why you might change your default currency in our post Making the most of your NAB Traveller Card.

Check how much money you have

The first screen you see when you login shows you how much of each currency you have on your NAB Traveller Card.

See where your money has gone

On the left of screen, click All Transactions to see your card’s history.

Click the row headers to sort your transactions – for example by date, currency or amount.

Move money between currencies

On the left of screen, click Move money to convert funds on your card from one currency to another.

Select the currency to convert from, then the currency to convert to. Enter the amount, and click Submit. You can submit a number of different conversions, then click Get quote to see the rate for each exchange.

You‘ll see the rate and final amount for each currency transfer before you click Confirm or Cancel.

Change your “default currency” for BPAY® reloads

Any time you use BPAYto reload your card your funds will come through as Australian dollars (AUD), unless you’ve changed your default currency.

To change this, choose Default Currency from the menu. You can choose any of the currencies that your Traveller Card supports.

Remember that all your BPAY reloads will be converted into whichever currency is your default when the payment comes through to your card. The BPAY system can take a few days to process payments, so check that all your recent reloads have come through before you change your default currency.

Keep your contact details up to date

It’s important that we can contact you if we need to while you’re away. We know that while you’re travelling, the best phone number or email address for you can change along with your physical address. It’s easy to keep us up to date, though.

Click Your Details to the left of screen and you can update your contact details no matter where you are.

More information

® BPAY is a trademark of BPAY Pty Ltd ABN 69 079 137 518

® Mac is a registered trademark of Apple.


Would you like to share your NAB Traveller Card experiences? Leave a comment or tip below.

If you have a question about a product or service, please contact us. This includes enquiries you might have about your current NAB products.

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288 Responses to Managing your NAB Traveller Card online

  1. della says:

    I got a nab traveller card set up today, with 10000 US dollars, how do i reload it? it says to use bill pay but i havent got a reference number or a biller code to do this with.

  2. Donna says:

    Can you change the pin on the travellers card?

    • NAB says:

      Hi Donna, from our FAQ – it’s not possible to change the PIN on your NAB Traveller Card. Let me know if I can help with anything else :) ^AB

  3. kristen says:

    just wanted to give some feedback, trying to register my new card on the the travelers card website and i have found it is very slow, and no its not my computer or internet connection all other websites (including NAB banking) are uploading at a normal rate.

  4. Glenn says:

    I have an i phone and to login to check my balances I need adbode flash software which is not compatable with this popular phone. I can check on a laptop but this doesn’t help when overseas and I want to use my phone. Is there any other site my phone can access to receive balances?

    • Florentine says:

      Also having this issue. Am now overseas and would like to check use ‘My account’ on my iPhone and iPad… Rather disappointing.

      • Virginia says:

        I am also having this issue, they didn’t think about this too well. A lot of people travel with iPad or iPhone. I notice that no reply has been received regarding this issue also. Very annoying!

        • jes wadeson says:

          Download the APP – Puffin on your i pad or ip hone and use that as the browser to access the travel card website!

          • NAB says:

            Hi Florentine, Virginia and Jes – the Travel Card website is currently not compatible with tablet devices. Will provide any updates here – if you have any feedback or questions feel free to drop a line at! ^JP

    • Nick says:

      Im also having this problem. I have an android tablet and phone and my girlfriend has an ipad none of which work to access the travelcard on the net. Considering most people use either android or apple to travel this is pretty poor by nab.

  5. Tanya says:

    Can you tell me why there would be a difference in available balance and current balance?

    • NAB says:

      Hi Tanya, an available balance represents funds available for immediate use/access. This balance equals your current balance, less any pending transactions that have yet to be fully processed and any undrawn limits (including uncleared cheques). Hope that helps – feel free to email us at so we can chat further, thanks! ^AB

  6. Matthew says:

    I’m trying to add the BPAY biller using my NAB online account but it’s saying that the biller code 195016 is not valid. What am I doing wrong??

  7. dimitri says:

    Rang the NAB Traveler card customer service line (1800 098 231) just for a general inquiry and waited over an hour to speak to someone with no answer and eventually gave up. Imagine losing your card overseas and spending an hour trying to report your card lost or stolen. Very Poor service.

  8. Mick says:

    Is there an IPad Apps to use with the TravelCard


    • NAB says:

      Hi Mick, currently there isn’t an iPad available for accessing the NAB Traveller Card portal. Our team are looking into it and I’ll share more info when I have it, thanks. ^AB

      • David Brewster says:

        I’m with Jeremy. Just discovered the Flash constraint, which makes no sense with a card intended for access while travelling. The solution to this ridiculous situation appears to have been ‘soon’ for nearly a year. When will it be fixed?

        • jen says:

          i am very excited to use this overseas, but i do agree that an app is needed for an iPhone, as i will be going multiple places and would love to change currencies with the safety of using it on my own device rather then a public computer.
          i will be traveling in June. any news on this yet?
          If not, what is the safest way to swap currencies on the card without compromising its security?

  9. Sam says:

    Also trying to add Bpay into my NAB accounts and is not acceoting billing cose or Biller name? Any help

  10. Louise says:

    I was wondering how many days it takes for currency to be ‘cleared’ and able to be taken out of my travellers card? (It is from my NAB debit account so I would have thought it would be almost automatic)

  11. Peta says:

    I am having a lot of problems with my nab travelcard.
    1. I can’t check my balance because I don’t have flash player in the iPad I’m travelling with.
    2. I can’t reload my card because when I try to make a BPay payment I need an SMS security code and I’m not travelling with my mobile phone.
    3. I can’t turn off the need to have an SMS security code because I need an SMS security code number to do that.
    4. When I phone the help line on my partners mobile phone I can’t get past the first message because I can’t do the phone prompts on a mobile phone.

    At the moment I desperately need to make a transfer to pay some bills. Could some one please phone me

  12. Peter says:

    I have attempted to register my NAB traveller card by following the directions at the top of the Managing your NAB Traveller Card online page, but have been unable to do so. When I open, as directed, the link to “Login or register at My Account”, which is supposed to be near the top of this page, does not appear. All that is there in that location is the ordinary login button for internet banking. In the body of the page, there is a button with the words, Login to My Account (but with no reference to register), on it but, in any case, I can’t seem to activate that button, despite many attempts. Your help would be appreciated.

  13. Peter says:

    Thank you, AB. Your reply was very helpful. My travel card am now registered.

  14. Nicole says:

    I have attempted to register my travel card, but after putting in my card number and answering the captcha, it says there was an error with the pre registration and won’t let me go any further. Does this mean there was a problem with the original setup at my local branch, where i purchased the cards from?
    I was told this process was easy, and now I’m flying overseas in the next few hours, only have my iPad to travel with and seeing as your system isn’t compatitable with any apple products, I won’t be able to do anything further online after I leave the house. I have been on hold to card services for over an hour now, on my mobile. Please let me know ASAP what my options are. I need to know if my card is even activated, so I can still access my money!

  15. Ching says:

    I have attempted to register my card and it said the card is not in a valid status. I rang 1800098231 and it told me how much money I have but it’s Australian dollars. When I loaded the card in the bank, I asked it to be converted to euros. How can I convert it to other currency when I am not able to register my card online and the emergency number doesn’t always work?

  16. Laura says:

    How long does the Travel Card take to arrive? We are flying to the USA in 2 weeks – is this enough time to order one?

  17. James says:

    hello. i have tried to top up my card through bpay. but you need sms confirmation. obviously i am overseas that is why i bought the card…. so i can not receive sms confirmation. what am i supposed to do??

    • NAB says:

      Hi James, our Internet Banking team can help with this (+61 3 8641 9886) and can pause the SMS feature for you. I’ve sent an email also – let me know if I can help with anything else, thanks! ^AB

  18. John says:

    The web site does not work with an iPhone or an iPad
    Nab should make this clear until problem is fixed!!

    • NAB says:

      Hi John, you’re correct and I’ll ensure we make it clearer to everyone. Our team are working on a fix for this and I’ll update everyone when I know more. ^AB

      • Maryanne says:

        I have just registered my Travel card and discovered also that I am not able to access my account on my Ipad. I leave for a 10 week trip in 2 weeks. No mention was made of this problem when I got the card from the branch and I notice this problem has been going on for at least 10 months with promises to fix it. This is very inconvenient as I have already loaded money onto the card and do not intend using my iphone while travelling from country to country. What is the solution please?

  19. Philip says:

    I have attempted to register my travel card, but after putting in my card number and answering the captcha, it says there was an error with the pre registration and won’t let me go any further

  20. Sheila Cameron says:

    Loaded money onto traveller card from Aus $ into Euro and UK pound before leaving Sydney only to find that UK pounds used and no sight of Euros.
    Having to pay conversion fees again, not impressed.
    Impossible to make contact by phone so a reply asap would be appreciated.

  21. David says:

    I have arranged my Traveller Card at my local NAB Branch. I have now gone online to register my card so that i can recharge and check balances. When I logged in I got this reply “Behind Every Great Web Site
    EPiServer CMS
    This installation contains only core files.” I have called NAB who have given me the freecall for Traveller Card. I have been on hold for over 20 minutes and I assume that I will be told there is a technicla difficulty. What is the situation?

  22. Cathreena says:

    This travel card is difficult and cumbersome to use. Your old product of a travelers debit card was much easier to use and manage. Why did you stop it? Your current system is very limiting with regard to world currencies. We are in Croatia and your card is worthless. Please bring back the previous system.


    • NAB says:

      Hi Cathreena, understand your frustration and I will pass on this feedback for more currencies onto the Traveller card team. However, we are committed to this decision and you can continue to use your Gold debit card conversion fee free until 10th August 2012, after which fees will apply. ^JL

  23. Kelly says:

    I’m travelling overseas soon and used to swear by the NAB Gold Visa Debit as I had great access to my money overseas with no fees. I see the Traveller Card supports a number of different currencies – but what about if I am travelling to a country (amongst others on the one trip) that hasn’t been mentioned here (LKR, MYR)? Is the Traveller Card still a viable option for me?


    • NAB says:

      Hi Kelly, you can still use the NAB Traveller Card if you don’t have local currency loaded (sanctioned countries excluded), however, you’ll be charged a 4% cross currency conversion fee and the MasterCard FX rate will apply. Best to compare your travel money options & discuss with your banker. Hope that helps! ^JL

  24. Stephen says:

    I’m surprised the NAB haven’t looked at an Apple App for this product given it is the Smartphone of choice. With the majority of iPhones and iPads owners heading OS to conduct business and holidays, it seems a bit short sighted in requiring a computer to log in to update your profile. I certainly don’t want to take a laptop OS just to do my banking, any word when this will be updated. I’m heading OS IN 2 weeks.

    • NAB says:

      Thanks for your feedback, Stephen. We’re working to improve the NAB Traveller card – one aspect being Apple compatibility. I can’t confirm any dates at this point in time – however, I’ll update once I know more. ^JL

  25. Jon says:

    Thinking I will get a traveller card.

    Seems I cannot register using an iPad because rtegistration needs Flash player, not supported by iPad. Can I register using iPad?

    As I will be using my iPad overseas, can I reload the card using BPay on my iPad?

  26. james says:

    i want to know if i can move my money on the card from currency to currency.
    i have euro US and AU

  27. james says:

    we i get my card can you load up all your money in local currency AU and then exchnage the amounts you need when neccessary when overseas. ei from AU to Euro.
    then Euro to US.
    i need to find out cause im leaving to go on a trip in a week today.

    • NAB says:

      Hi James, you can load in AUD and switch between currencies online via My Account. Once you’re overseas, you can switch your default BPAY currency via My Account, so when you BPAY into the account it’ll go in in Euros – Hope that helps! ^JL

  28. Leisa says:

    I am unable to register my NAB traveller card. When I complete my details a ‘System Error’ message is received. I am currently overseas and have limited access to funds until the card is registered. I tried calling the freecall 24/7 phone number but waited on hold for so long that I had to hang up. I have sent an email requesting assistance and am waiting for a response.

  29. Emily connor says:

    I have had a lot of trouble with my card. I transferred $500 Australian dollars on to my travel card and it has left my savings account however there is no transaction history showing up that I have transferred it through to my Tavel card. How many days does it take to show up on my transaction history? I am still waiting for an additional $900 that I transferred from my savings account to my travel card on Saturday and it has still not cleared. I have no money and am stuck in holland. Please help!

  30. dianne says:

    would like to know if i purchased a travellers card in thai baht and use it in thailand only wohat fees will apply to this card. i will be using atms overr there.

    • NAB says:

      Hi Dianne, you will pay 1% of AU$ equivalent load amount (GST inclusive). While some local operators may charge you a fee in Thailand, there is no NAB fee at point of purchase or when you withdraw cash from an ATM. Hope that helps – feel free to email with any questions. ^JL

  31. Ian says:

    Why is it not possible to change the pin on a traveller card? There is a different pin for each card!

    • NAB says:

      Hi Ian, unfortunately it is not possible to change your PIN on a NAB Traveller Card. However, you can call Card Services at any time for a PIN reminder. If you believe your PIN or any other security information (such as your My Account password) may have been compromised, please call Card Services. ^JL

  32. philip says:


    Can I use my IPad to reload currency onto my TravelCard. I tried but it seems to need Flash. Is there an IPad app that I can download?

    • NAB says:

      Hi Philip, unfortunately the Traveller Card is not supported by the iPad at this point in time – we’re working on this one! For now, you will need a Flash compatible device to manage your card. ^JL

  33. Berenice says:

    I have not been able to register my traveller card and thus have no way of knowing my balance or reloading my card. I do not want to ring anyone or be called by nab because my ph is on international roaming and charges and charges me to make and receive calls. Please help me.

  34. Don says:

    Hi, I am wondering about the difference I see between available balance and current balance. Even though no transactions have been made over the last few days, it still isn’t matching up. Available balance today is about 300 euro, and Current balance (which is the running total) is about 1700 Euro. Are we subject to some sort of daily limit which is around 300 Euro?

  35. Dylan Smith says:

    Just wondering if the 1800 098 231 is a 24/7 number. I have been on hold for so long. I am unable to register my card. I was told that this application could be done within 24 hours of leaving. We leave in 2 days. I obtained my cards from a local branch where the teller set everything up. I have loaded money on this card. My sister has done the same. Her’s is working fine. Mine is not??

  36. Colleen says:

    How do I close my traveler cards and transfer the balance back to my own account?

  37. Leah says:

    Just putting view forward that the quicker the travelcard account program becomes compatible with iPads the better. Many people use the iPad for travel these days and with no quick way to check your travelcard balance and transfer between currencies, the fees on the travelcard increase making it very expensive. I found the gold card to be a far better option for travelling.

  38. Karla says:

    I am already overseas, is it possible to get a traveller card?

    • NAB says:

      Hi Karla, unfortunately not at this point in time. You’ll need to pop into your nearest branch to purchase a Traveller card! ^JL

  39. Ryan Fanning says:

    I can not register my card?

    It says the card can not be registered please contact card services?

    I need help with this as I leave on holiday in 4 days.


    • NAB says:

      Hi Ryan, I have forwarded your details to our Traveller card team who will be in touch. However, I would suggest visiting a NAB branch at your earliest convenience before you leave for your travels or calling 1800 098 231 (24 hours). ^JL

  40. sue whiting says:

    i have rung and emailed, no answer, my travel card has let it use twice here in phuket, have been stuck with no money for near 3 days, very disullsioned with it, i need to be able to use it before i go home tomorrow, please reply to my email address and confirm what i can do.. only by chance i have found this site, hopefully it can be helpful……….sue whiting

    • NAB says:

      Hi Sue, I have passed on your details to our team who will reach out ASAP. If you haven’t already, please call 001800 442 212 (Thailand contact) and be sure to enter in your card details as this will place you as priority in the call queue. ^JL

  41. Murray says:

    What is the process for lodging a complaint about my NAB traveller card? I would like to lodge a complaint.
    Security was breached on my card and a great deal of money was stolen from me. The disputes team assessed the complaint and thankfully money was eventually reimbursed into my account.
    However, there was a major discrepancy in what was stolen from me and what was reimbursed. Upon realisation of this I contacted the disputes team to notify them of the discrepancy. A review was lodged which conclused there was no such discrepancy. However, upon further complaints a ‘credit adjustment’ was imbursed into my account. There has been no acknowledgement of my complaints or the fact NAB made a significant error.
    And no apology.
    Please advise me of the complaints process.

  42. adam says:

    I found the traveller card to be of little use. We recently travelled to Thailand and used the card but I found the fees to be way too high. Easier to just take out cash from my NAB debit card which was accepted by the ATM’s in Thailand. Transfers from BPAY took way too long, 3 business days. The conversion rate back to AU$ was too high so cost me money after waiting so long for BPAY to come through and still having THB left on the card when I returned. I wont be using this card again.

  43. Benjamin says:

    Hello, currently in America and have Bpay’d some money from my AUS NAB account to my travelers card and funds have not shown what so ever. I may have put my secondary card ref number in instead of my primary card. Trying to call the helpline but no success. What can a do? A response as soon as possible would be great.

    • NAB says:

      Hi Benjamin, please allow 48 business hours for your funds to appear on your card. If the funds are not visible after this time, please try the helpline again, ensuring that you enter your card number, as this will ensure that you are pushed to the front of the phone queue. Feel free also to email ^JL

  44. E says:

    I can’t access my traveller card account from my phone, it says to use a computer. Unfortunately, I don’t take a computer with me when backpacking and I don’t trust the security of Internet cafes. Help please?

  45. Jim says:

    Any update on when we NAB travel card will be workable with the iPad/iPhone? It is extremely frustrating not being able to switch money between currencies or check balances given I don’t have a laptop/desktop?

    • NAB says:

      Hi Jim, understand your frustration. I have been passing your feedback onto the team but unfortunately don’t have any more updates at this stage. Rest assured we have a team working hard on a solution and I’ll update you as soon as I know more. ^JL

  46. Cathy says:

    I have just tried to register and it keeps coming up wıth an error sıgnal. Considering my best contact İs email who do i contact to fix this?

  47. Hugh says:

    How do I change the currencies that are available for me to upload to?

  48. juille rees says:

    I finished with my travel card. took this into Karingal branch for closure and am still waiting on the funds to be returned to my account… I have now been waiting 3 days.. I am staff member and if this is how long it takes to refund and close, Im sure that this would not be acceptable by customers.

    • NAB says:

      Hi Juille, any credit funds remaining on your card will be transferred to your nominated account in Australian Dollars within 5 business days. If you would like me to follow up on your card closure, feel free to get in touch at and I’ll chase this up for you. ^JL

  49. Jessica says:

    Hi I have just lost my regular debit card in London and need to cancel it – can I do it over the internet or can my family make the call for me from Australia because I don’t have a phone (and prices are astronomical). Now I need to start using my travellers card – I understand it takes two working days for the money to transfer?

    • NAB says:

      Hi Jessica, we can arrange a callback to you in London if you making a call is inconvenient for you. Please email the best contact number to reach you on to In the meantime, please send a message via your Secure Mailbox within Internet Banking and we will arrange a temporary block for you. ^JL

  50. MTB rider says:

    just need to verify if the Bpay Biller code posted in an earlier comment April 2012 is correct ie. BPAY Biller code: 195016. just enter the primary card number as the reference number?

    • NAB says:

      Hi MTB rider, those details are correct. BPAY Biller code: 195016, Customer Reference number: your 16-digit card number. For more information click here. ^AS

  51. alicia says:

    these cards are a waste of time….not only was i told by 2 seperate nab staff that (one on the phone and one in the bank) NO CONVERSION FEES WERE CHARGED… complete lie, my partners regular commonwealth bank charges the same rates and doesnt cost to “reload” nor does it take 4 business days….(yes 4 business days) to have the funds available. pretty pathetic that your traveller specific is more expensive then sticking to a regular atm card from another bank. iv seached and searched to find nabs fees on regular atm cards but no suprises the information is not available unless you phone them (good luck getting hold of them while overseas) hate to think what they are if the traveller card “saves you money one fees”.

    • NAB says:

      Hi Alicia, with the NAB Traveller Card, Foreign Currency Conversion fees are charged when the card is used to make a transaction (ATM, POS, internet or phone) and the card does not hold the currency, eg. a purchase made in USD when only GBP are held on the card. Funds loaded via BPAY can take up to two Australian business days to appear on your card. To view the service fees associated with using a Debit card / Visa Debit card overseas, please click here. ^AS

  52. Tom Fanning says:

    I have Bpay’d funds to my traveller card and changed the primary currency to GBP. I then wish to convert part of these funds to Euro. Are there fees built into this transaction or the exchange rate? Is it the same as Bpay of funds directly into Euro?

  53. grace says:

    hi ~ i want to cancel my traveller card on you website. how can i it??

    • NAB says:

      Hi Grace,
      Customers wishing to close the card and transfer remaining funds to a bank account, can
      download and complete the Cash Out form available on the
      website and fax to Access Prepaid on 02 8244 8336 ^JP


    This card has landed me in a bit of a hot water. I am currently overseas and cannot get to know my account balance in any way! The log in page asks for random three digits of password. Which password? Internet log in password? It’s ambiguous. I tried calling the international help number (for US). It asks for you card number and date of birth. Fair enough, but then it asks for your home phone number. Sorry, I don’t have a home phone, so I entered mobile phone number. I also entered 61 in front of it. But does not recognize the details. This is extremely confusing and frustrating, particularly when you are overseas and have limited ways of managing your finances.

    After three attempts in putting the correct password, NAB has locked my access and I can no longer log into my account. I cannot get phone support. On top of everything, the log in page is not iPad friendly and has limited functionality on an Android phone, so it is almost impossible to reset your password through the Internet yourself if you are using the above devices.

    My only option is to send an email to Nab and sit with my fingers crossed and pray. And I DON’T LIKE IT!

  55. Catherine Burgess says:

    What a shame the NAB team have been unable to make the Travel card unworkable on an iPad!
    Every other travel card can be managed via my iPad.

  56. Ben says:

    I would like to contribute to the iPhone problem that nab travel card has. Come on guys you said you were working in the issue 6 months ago. Lots of people travel with iPhones.

  57. Isobel says:

    Ringing the 1800 number is useless if you want to speak to an operator! When I sign into my traveler account there is no information showing – so I rang NAB and after waiting 20 minutes was able to speak to an operator who couldn’t help me and put me through to the same 1800 number. Is there any easier way to speak to an operator who is able to help?

  58. Nic says:

    Hi, I just wanted to know how to transfer more money onto my Travel card, I have plenty in my Aus bank account but cant figure out how to up load more. The first transfer I did was at a NAB branch.

  59. Kristie says:

    HI, I went to the NAB bank and got new set of travel cards and he told me i could deactivate the old cards because one of them got stolen. How can i do it so i don’t have to pay any fees for having it open i can’t seem to find an answer.


  60. Kev R says:

    I have just returned from a trip overseas, great time the Travelcard was not accepted at some hotels in France and Italy. or in some shops. Its a waste of time. You are better off opening an credit account with another bank and putting money into it to travel with. At least then you know you can transfere and more importantly retrieve your money back off the cards when you get back home. I have been trying to close the Travelcard accounts and can’t find where on the website you can do this:( It’s back to the bank to get them to sort it out. Don’t believe the Bank when they tell you the cards save time – NOT HAPPY

  61. Aimee says:


    I went to NAB and got the traveller card today, the girl told me I could transfer fund online from my normal everyday account.

    How do I do this?



  62. fiona says:

    we have purchased NAB travel cards for our children prior to traveling to Europe. we have tried to use them at Point of Sale and through ATMs with no success. trying to access info through the website just comes up with a ‘not in valid status’ message. what can i do so that my children can access their travel money?
    Thank you,

  63. Judy says:

    Trying to load funds onto my card but am asked for a SMS security code …… what is this ??????

  64. Jo says:

    hi i just want to know how to top up my traveller card i have no idea how to do the bpay or how to get to the page to do so please help !!

  65. Jeremy says:

    I’m struggling to understand why the flash issue was identified 6 months ago and hasn’t been fixed. I can access my standard nab account from my tablet while travelling but can’t access my Travellor account.
    This is SO frustrating. Can you not hire a tech savvy 20 year old for a couple of days and get it sorted?

  66. Darren says:

    my daughter tried logging in online to check her balance on her traveler card on has now been denied access due to entering incorrect details, how can she have this re set



    • NAB says:

      Hi Darren, your daughter will need to get in touch with the NAB Travel Center. They can be reached on
      Australia: 1800 098 231
      USA/Canada: 1 877 465 0085
      UK: 0800 056 0572
      New Zealand: 0800 444 691
      Japan: 00531 780 221
      Singapore: 800 441 1379
      Hong Kong: 800 966 321
      Thailand: 001800 442 212

      They can also be contacted via email on

      If you have any further questions don’t hesitate to email us at ^JP

  67. Thomas says:

    I am currentlty travelling in Canada and I want to change my Austalian dollars to Canadian at the current exchange rate, at the present time that being 1.04. While trying to do this at the quote section it claims im on a fixed rate paying 0.98CAD for 1 Aus dollar. I was never told it would be fixed when i recieved the card n would like this option changed so i can get more for my money. thanks

  68. Wally says:

    Great Card – works well

    I have to pay a security deposit for an apartment I have rented later this year in Wales. That part is easy using Traveller Card. But how do I get the refund of the deposit back into the Card when I have completed my stay at the apartment?

    • NAB says:

      Hi Wally, the funds can be transferred back into the traveller card – Did you pay by withdrawing cash out or as a payment using the card? Merchant refunds/credits can be processed back onto a Traveller card. Please email us at, if you have any further questions. ^SM

  69. Kristyna says:

    Hi, for everyone asking about iPhone/iPad that Puffin app works! Thanks so much for the person who posted it up..was able to access my account.

  70. Chris says:

    I correctly estimated the budget for my trip but the NAB Travel card will not allow me to access the last 350 euros on the card. Now I guess i will have to pay all the fees to return this money to AUD. NAB – win, win!

  71. Nicole says:

    I just registered my travel card using the primary card number but when it eventually got to the home page of my account it seemed that the primary card number was listed as an ‘additional card’ and the ‘card number’ was actually the number of my backup card. I looked at the transactio history of my account and it seems that the initial load was put onto the secondary card (the transaction lists the last 4 digits of the secondary card as the card it was transfered onto).

    Does this mean that I have to use the secondary card in place of the primary? Or doesn’t it matter?

  72. NAB says:

    Hi Nicole, it shouldn’t matter which card you use, if you’re continuing to have difficulties with the cards let me know via ^JP

  73. Anina says:

    I will go overseas and I totally forgot that I want to quit my account. I have no more time to go to the bank, where I opend my account. Can I quit my account from another nab in a different city or on the phone?

  74. Hugh says:

    I have unused funds on my card, how do I get them off my travel card, and into another account?
    Thanks Hugh

  75. could not regidtet cards even afyer downloading adobe 10.3

  76. Gary Johnston says:

    I note all of the comments about iPad and iPhone access and the promise that something will be done about this. I am amazed however, having just gone through the process of getting an NAB Traveller Card and going through the whole process of setting it up and understanding how it works, to discover in a chat line that it will not work from iPad or iPhone. In fact I only discovered this fact when attempting to check the functionality on the iPad to avoid any surprises overseas – lucky I did. I cannot understand, how it is possible that NAB does not make this limitation of their system clearly known right up front and printed clearly in all their information pages – how irresponsible not to have done this!

  77. NAB says:

    Hi Gary, thanks for your feedback – I’ll let the team know; if you’ve got any questions best to drop us a line at and I’ll get the team to assist ^LB

  78. Paul Grant says:

    Not happy! Set up everything only to discover that I cannot access information from iPhone or iPad and this is the technology with which I travel. This should be prominantly displayed on your advertising material or brochures. Too late now as I leave in a couple of days and am now going to have to search for Internet cafes. Not happy at all, NAB.

  79. Dane says:

    When I try to get money from an ATM the ATM states that I have entred the wrong pin or a communication error has occurred. I have checked my pin and the status of my card. Why can I not access my money?

  80. Ian huthnance says:

    Also problem with requiring flash player.Cannot access my account as my email address and card number does not provide access to details of my account even on a computer in a hotel-bloody pathetic.

  81. John says:

    good morning
    I am thinking about getting a traveller card.
    Where are the exchange rates published each day. I want to see what rate you are offering before applying for a card.

  82. Chris says:

    Hello, I have just got an NAB traveller card and am looking to register it and go into my account. i have gone to the correct page and selected the login/register link. This link does not work, it comes up with a page saying it cannot be viewed. I though this was a chrome issue so i tried firefox and internet explorer with no luck. Is the link broken or not working at the moment? Can you please help?

  83. Sebastian says:

    This is unbelievable, your service can’t be accessed from an iPhone, and so I spend forever on the phone to find out I can’t reload my card over the phone. So, basically, you have not given me a way to reload. People travel with tablets and smartphones, not computers, you morons. Thanks for leaving me broke in the middle of nowhere. This card is rubbish, expensive and does not add any convenience.

    • NAB says:

      Sorry to hear about your experience Sebastian, if you’re trying to make a BPAY to your NAB Travel Card you should be able to do this with an iPhone, either through the NAB app or website. If you’re experiencing issues with this please send an email to ^JP

  84. susan says:

    There is no bpay facility on the traveller card site when I enter it. how do i reload the card? it is very slow suggesting that when i am overseas reloading is going to be extremely slow – is this the case?

    • NAB says:

      Hi Susan, BPAY has to be initiated from your NAB or other bank account to the Traveller card- It’s movement of funds from your everyday account to the Traveller card ^SM

  85. Jo says:

    I am currently in Europe & would like to make a payment for a tour via a funds transfer from my travel card already loaded with euros. Logged into my account but can’t see how I could make a transfer. Is it possible?

    • NAB says:

      Hi Jo, NAB Traveller Card cannot be used for money transfers – You’ll need to withdraw money from an ATM or make a payment in the form of a normal purchase – For any further enquiries, please email us at ^SM

  86. Amanda says:

    I am trying to find the Cash Out form on the website to complete. Can’t see to find it. Can you please give me the direct link?

  87. Jasmin says:

    Jes, GREAT tip! THANKS :))))

  88. Sue says:

    I have just signed up for a Traveller Card today and cannot register it after waiting four hours! I am horrified to read all these comments about not being able to access via iPad. This was NOT mentioned today at the bank…don’t the staff know about this?? I have put all my budgeted money on the card for my trip, and now within hours of leaving, I am in a panic!

    • NAB says:

      Hi Sue, you will be able to access the NAB Traveller card website via an iPad or an iPhone; the websites have been updated – If you’re still having trouble registering the card, please email us details to, and I’ll look into it ^SM

  89. Arnold Van Steyn says:

    Want to order a nab traveller Card.
    I am a Nab customer with several accounts.

    I do get autimatic payments from centrelink into my Retirement Account.

    Whilst oversees I want to use some of that money to reload that travellers card.
    Cannot the travelers account be connected to all the other accounts so that I can transfer money over the internet from my retirement account to the travellers account in the same way as I do now, by transferring money to my visa card.

    Arnold Van Steyn

  90. Paul says:

    We have been trying to access the “my account” at the traveller card web site with no success. We are using an AppleMac computer so should not expect to have problems. We are very dissapointed with this product. Our first surprise was on receiving our cards the primary card was swapped with the secondary card thus a mix up with the pin numbers. There seems to be a serious problem with the system.
    We have no confidence in the system and for peace of mind will look at other arrangements.

  91. NAB says:

    Appreciate the feedback, Paul – is it working now? If not, please send through your contact details to and I’ll have the team follow up ^LB

  92. Georgie says:

    Hi – I have registered online tonight after purchasing Travelcard and loading up today. I cannot seem to log out of the webset. I have clicked on the YES button heaps of times but it just sits there. It does not feel very secure at all. I am on Windows and have tested full internet usage at normal speed for other webpages. I am not sure what to do now – leave my computer on all night in the hope that it will decide to eventually log off? Or just shut the browser down? Is this safe?
    Thankyou and I hope the Travelcard works overseas – it seems a very spare and old fashionedm clunky kind of web page. And on reading the above messages am a little worried that I have bought a product that may not be reliable.
    I hope there is an explanation for this problem.

  93. Luke says:

    Im trying to transfer my money into different currencies e.g. euro, pound and THB but i keep getting an error message ‘ Quote is not available for the given transfer option please try again’. I keep having this despite having $2000 AUD in there and want to change into other currencies for my holiday why do i keep getting this error.

    PS: Please email me other than just publishing on the site cheers.

  94. Zora says:

    What is min Bpay amount that you can reload to travel card

  95. wade says:

    I have finally registered after two hours of timeout password reset and a migraine with how slow cumbersome andclunky this product is
    Tried to call card services and no option to speak to a operator and my balance is reported in AUD but when i got the card i purchased EUROS slight difference there especially with the exchange rates the way they are
    How do you speak to someone without going into branch?

  96. Why is the log in process such a pain with putting in different parts of your password and the 50 step process is very painful it is easier to log in to my normal bank account why so many hoops is it to make us give up and just not use it ?? BRING BACK THE NAB GOLD CARD STOP BEING SO TIGHT

  97. Jennifer says:

    I was able to register my new travel card successfully but when I went back in later the login process asked for the 4th 5th and 6th character of my password I was sure I had input this in correctly but no it said it was incorrect so I reset the password and when I put those characters in it still said it was incorrect it is now impossible for me to get access to My Account as I have been locked out again. Can you please advise why correct passwords are not working

  98. Stephanie says:

    I put in the correct password (well parts of the password that it requested) and am positive it was right because i wrote the password down when i made it and checked it thoroughly, i then changed the password and the exact same thing happened. I’m already far over my phone bill from calling up to change my password so dont want to have to keep on calling up to change my password to only have it not let me log in again. Please let me know what I can do to fix this.

  99. Stephanie says:

    Also the website is so incredibly slow. I know its not my internet because everything else is fine. I can’t imagine how annoying it will be trying to check my balance overseas where I’m sure the public wifi will be even slower…all these problems are making me slightly annoyed i didnt go for another banks travel card!

  100. Sue says:

    Having just returned from five plus weeks in Europe& UK, I wish to register my dissatisfaction with the NAB Traveller Card, and warn others of its shortcomings.
    1. I could not register my card initially, because, it turned out, of a spelling error made at the NAB Branch where my card was set up. This was extremely stressful, as I was leaving the country in a few hours, and I was very lucky to finally get on to someone on the phone who knew what they were doing and picked up the error. (I had been trying for 24 hours)
    2. When overseas, I could not transfer my money to the card, because I did not have a mobile phone with me to access the security number. (No-one had explained that I would need a mobile) Also my iPad was useless.
    3. Having spent hours on the phone before I left Australia trying to get help from NAB, I felt I could not afford to ring NAB long distance because of the cost of hanging on, waiting.
    The Branches don’t seem to understand the Traveller Card; it is too complicated, and, from my experience, a BAD product!

    • NAB says:

      Appreciate the feedback, Sue – I’ll pass this back to the team; feel free to drop me a line at if there’s anything else I can help with from here ^LB

    • John says:

      I couldn’t agree more.
      I have just spent 4 weeks in UK/Europe and found this product so frustrating on so many occasions.
      * You can’t access it via any mobile device. Given that it’s a travel card and it’s more the norm that people travelling would use their mobile device/tablet to do their online activity, this is ridiculous. It doesn’t even mention this fact anywhere online or when you apply for one. In fact its “online access to your accounts” is one of its selling points. The reason given to me by the card services department was that the mobile platforms aren’t considered secure enough but if that’s the case, why are there mobile banking apps for almost all financial institutions?
      * Travelling through France and some parts of Spain, it was rarely accepted in Toll Gates, ATMs, restaurants, even hotels which makes for extremely awkward moments when trying to pay for expensive items or accommodation in a foreign country.
      *Trying to BPay funds into it when your phone is using an international SIM card is impossible so even if you do have access to conventional internet on a PC you can’t do it. We were actually robbed of all our posessions while overseas and I can tell you, it’s no fun trying to get more money onto your travel card when you only have access to mobile devices and then find out you can’t transfer money into it anyway.
      * The NAB staff seemed confused about it even when I applied for it and were arguing amongst each other about what I could and couldn’t do with it.

      Bottom line, it was great when it worked and the ability to purchase foreign currency at a locked in rate was good.
      But when it fails you, which was regularly, it fails spectacularly and often in the most frustrating of circumstances.

      I doubt if I would use it again.

  101. Julie says:

    I’m considering getting a travelcard but from all the problems I see listed here, I wonder if it would be more trouble than it’s worth.

  102. Michelle says:

    Whenever I try to log into my account via ipad it says incorrect password even though it is correct. It will work on a PC? Can this be fixed?

  103. Kate says:

    I have a NAB Traveller card and I managed to reload funds via BPay – only problem is that it reloaded in AUD and I needed USD. I tried to transfer my AUD to USD on the nabtravellercard website but I keep getting the same message each time, “Connection is reset. Please Sign in again”. I have signed in and done this many times but I keep getting the same message.

    Is there a phone number I can call within the US to get this sorted rather than waiting on hold for an hour to NAB in Australia??


  104. Thanks says:

    Just a quick note to say I have just returned from a trip to North America and used the new TravelCard with both US and Canadian currencies and had no problems at all. Loved the convenience of it and was able to log into all info via my Android phone. Agree with some other posters though, that the speed of website when doing the initial registering of the card was awful – so slow I actually thought my PC had frozen. Hopefully that can be fixed going forward.

  105. David says:

    Can you tell me the difference between the current balance and available balance? There is a major difference between the two ( 2000 usd). There are a number of transactions which are greyed out on the transaction list and we know that we have not spent 2000. Can you please explain whether the card has been used fraudulently.

  106. Robert Prince says:

    Funds now available. Monday July 1. Five days after I transferred them via Bpay.

    Surely when you transfer funds between your own accounts it can be switched more quickly.

  107. Tania Antonopoulos says:

    Can I log-in to Traveller Card account from my Ipad? Is there an app to use? I recently tried to log-in on my Ipad – got locked out and had to reset the password. The customer service representative I called wasn’t able to assist me, so I’m still confused about this.

  108. Ian says:

    Lots of comments about i-stuff not working. Would like to add that you also cannot log in on an Android device. The existing NAB app works a treat for regular accounts, and it would be fantastic if you could just add the Travelcard account to that. That way, I could monitor all my available funds in one place.

    I am going O/S soon for five weeks, and am not looking forward to keeping paper records to make sure I don’t run out of money.

  109. John Ward says:

    We are most disappointed with the extremely poor telephone service when trying to retrieve a misplaced pin number. My wife was on the phone for one and half hours being frequently put on hold with long waiting sessions between conversations and having to repeat the same information over and over.

  110. laura says:

    How do I get the money on my card out when I get back home? Is it possible to do this online?

  111. Susan Field says:

    I found the travel card very easy. I withdrew money from an ATM, paid for theatre tickets, hotels and cafes in London. It was no hassle in Amsterdam and Paris where I used the card to pay for many and varied things.
    Now that I am home I need to transfer left over money from the travel card back into my savings account.
    Does NAB charge a transfer fee?
    Does this automatically close the travel card account?
    Is it still active?
    Next time I travel OS do I need to re-apply?
    Regards Sue

  112. David says:

    Is there an issue with the travel card website?

    I have tried resetting my password online but have not received an email with my new password. I phoned the card services number and they tried the same thing but again, I have received no email. I have received emails from other people during this time so their is no issue on my end.

  113. Kassiyan says:

    iPhones will work. I have had the same issue where I couldn’t access my account via my iPhone. The passwords are case sensitive, so just make sure that you have the correct case for your passwords. Ps access your account via the NAB website and not cashpassport as NAB doesn’t use flash player.

  114. lynda bradley says:

    I am in Canada, & went on-line to your site so I could find the Canadian phone no. to ring…. but there is no number for just Canada…. how come… to me it’s just another frustrating moment!!!! You would think that Canada would ( being one of the largest countries on earth) at least have a phone no of it’s own!!!…

  115. JamesB says:

    I cannot access my new NAB Traveller card account from my smart phone (Nokia Lumia 620) due to the login not accepting my 3 characters even though they are correct (works fine on computer login but I won’t have computer os).

    I spent hours yesterday trying to get a real solution from NAB but got no where. My phone is up to date and my email works fine on a computer login…these were the only suggested possible issues (i.e.. it must be my fault or my phone’s problem…lame).

    Anyone got a real solution before I go overseas in a few days without being able to effectively access and manage my travel card?

  116. Tania Berryman says:

    My daughter got herself a NAB Travellers card before departing for the USA but she is having problems.
    It won’t let her purchase anything online because it says her billing address does not match the card address. But as it is a prepaid card she doesn’t think it has a billing address anyway?????
    It states ‘ we are sorry we are unable to authorise your credit card. Please ensure you’ve entered the billing card address on your statement’.
    But she doesn’t get a statement!!!!!
    She is very frustrated and confused and can’t ring the help line because she needs to buy a phone first and can’t do that without the online card working.
    Do you have any advice I can give her to fix this dilemma?????

    • NAB says:

      Hi Tania, please accept my apology for the delay in our response. If your daughter still requires assistance with her NAB Traveller card, please tell her to email us directly at and I’ll have the team follow it up ASAP ^DH

  117. Mattia Galassi says:

    I finished my trip and I’d like to return all the money left to my account,how can I do it?

  118. NAB says:

    Hi Marita, You may request the closure of the Card at any time before the Card has expired:

    (i) at a NAB branch;
    (ii) by logging into My Account at, and completing the Cash out form.

    If you have Card Funds on the Card at the time you make the request, any remaining funds in a foreign Currency will need to be converted to Australian Dollars and transferred to your nominated Australian bank account ^SM

  119. matt says:

    The traveller card login would have to be the worst website to try and connect to while overseas….. impossible!!! Currently at the internet kiosk in Phuket and have tried multiple times to access and now waiting over 5 minutes for it to load, which I don’t think it will. There’s no way I’ll be using such an poorly supported product like this again. How can you not even have access from a phone or tablet when that’s pretty much what everyone uses these days anyway. Poor form NAB!!!!!!!!!!!! I certainly won’t be paying for any fees if I spend into another currency if I can’t even check my account!

  120. Sarah H says:


    I just wanted to give some feedback regarding the traveller card.

    I used the card to travel to Canada and USA. I didn’t have any hassles with initial loading of the card, purchasing items, using an ATM or using the website (even if its clunky and slow). I would recommend the card for based on this.

    However, I have MAJOR issues with the BPay update system. Three business days to topup is ludicrous and dangerous. I had 4 days left on my trip and due to some unforseen expenses, plus the balance not updating automatically (as it functions as a credit card and these can take time to update) I ran out of USA money on the card. As I had already topped up once using BPay, i thought it would be quicker. But no. It took the full 3 days. And due to the time difference it meant the money basically came in when I was about to leave. This is unacceptable. It should be a direct deposit system, or at least faster for NAB to NAB. I was lucky I had my normal NAB VISA debit card with me that I could use as an emergency during this time. If I hadn’t I would have been stranded without money.

    Of course having to use my normal NAB card meant I was hit with fees. Plus to add insult to injury I have just discovered that my card information was stolen and someone has just spent over $300 on my account.

    Based on this experience I would not recommend this card, until the top-up system has been improved.

    • NAB says:

      Hi Sarah,

      I appreciate the feedback, I’ve passed it on to the team.

      Transferring funds via BPAY can take up o 3 business days to clear through ^SN

  121. anonymous says:

    I have made several attempts to have a new password for my travel cards emailed to me and none of them have been successful. The process claims to be completed and successful, however the emails with my new password never arrive. Now I am stuck overseas with no access to my funds and an even more distressing uncertainty as to their mere existence. Your 24 hour virtual assistance is a joke (most websites call something like that a help section, or FAQ’s).
    Could you please advise as to how I can best go about accessing my money again.
    Thank you..

    • NAB says:

      Hi Anonymous,

      The quickest way is to contact our Traveller team by phone. The team will work out an option to get you back in to your account online.

      Here’s a link to a list of toll free numbers you can use to contact our NAB Traveller Card team.

      If there’s anything else I can help with from here, please drop me a line at ^RW

  122. Kate says:

    Hi the NAB traveller card website will not load, again, this is becoming very frustrating and I have tried calling the help line but cannot understand the language barrier – when will this be fixed?

  123. Andrew says:

    Hey, how can I transfer the funds from my travel card to my normal NAB debit card?
    Thank you.

    • NAB says:

      Hi Andrew,

      you can visit any NAB Branch to request that any outstanding funds on your NAB Traveller Card is transferred to your NAB account.

      You can find a store close to you here ^SN

  124. Gaurav says:


    I reloaded my NAB Traveller Card using BPAY at least one week ago. I understand that it should take about two business days to process but I find that the total on the account has not increased.
    My account history on the Traveller card shows for 17-02-14 “Reload EB BPAY NAB201……” a long number.
    I would think this means it is yet to process? But how long more? Can you please confirm what is meant to happen from here as it will be critical for me to have access to extra funds soon as I am currently overseas.
    I look forward to your response.

    • NAB says:

      Hi Gaurav,

      Have the funds cleared through as yet on your NAB traveller card?

      BPAY can take 2-3 business days to clear through.

      If it’s been longer than that and the funds are yet to clear, feel free to email us on and I’ll be in touch ^SN

  125. Sarah says:

    My only access to my traveller card info is on an android device, I can’t log in as every time I try, no matter WHAT I try, it gives me a pop-up saying “connection is reset”. I can’t find any support or advice with regards to this issue. Very disappointing.

  126. Kerry Cattell says:

    NAB Travel cards work fine if you only draw cash but if you use them for hotel bills, restaurants or general purchases something strange happens. I was checking out of my Tokyo hotel and the website said I had 267,000 yen on the card. At the check out desk I could only get 258,00 Yen. On ringing Cardservices they told me I only had 1018 Yen left. On my return to Australia I rang card services and all my bills in Japan except two were quoted to me in US dollars. Apparently purchase go around via US currency. Gradually after 3 or 4 days at home my account built up to just over 21,000 Yen. They claimed this would have happened anyway even if I had not picked it up. Problem is I now have 21,000 Yen I do not want or I can change it back to Aussie and suffer another $10 exchange loss. However i wanted to spend the whole 500,000 Yen in Japan and only suffer the exchange lss at purchase. We need to check what Cardservices are up to

  127. Maggie says:

    Hi, Can I know that if I could apply the traveler card online?
    Coz I live in a town which is 4-hour distance from city.
    I already have an account in NAB.

    • NAB says:

      Hi Maggie, you can only purchase the NAB Traveller card in store – I can have the branch contact you to arrange a time that is convenient for you to visit. Please email your contact details to and I’ll have the branch contact you directly :) ^LB

  128. Tara says:

    hi i am having difficulties registering my traveller card for online banking(my account)! every time that i enter in my 16 digit card number and then press register it says to contact card services as there is a problem. As i am currently in the UK i located the UK number and called. after a 20 min wait i was then told that they were not able to help me with any internet banking issues and that they could not tell me how much money was in my account. I need to transfer money onto my traveller card and i need to change the default currency to pounds. i am not certain what i should do next! this seems to be so much harder than it should be! help!

  129. Chris says:

    Why does NAB keep my money for so long, last transfer to 4 days , this transfer is 2 days so far and i really need
    my money right now. I’m in dire straights right now i cant even eat !!

    • NAB says:

      Hi Chris, since transferring to your NAB Traveller card is conducted via B-Pay – the process can take up to 2-3 business days. If you reload at a NAB Branch, the funds will be available to use on your card within four business hours ^LB

  130. Chris says:

    Is there nothing you can do to speed up the process this time

    • NAB says:

      Hi Chris, since it was conducted via B-Pay it does take 2-3 business days – have you received the funds yet? ^LB

  131. Alana says:

    How do I take money out of my travellers card account?

  132. Kirsten says:

    I’ve misplaced one of my travel cards but would like a replacement before I go overseas again. Is it possible to do this?

    • NAB says:

      Hi Kirsten,

      when you purchased your card, you’d have been provided with two cards; the second one being the back up if the primary card is lost or stolen.

      If you’ve lost both, you’ll need to speak to Card Services regarding your enquiry; their contact details can be found here ^SN

  133. Aidan says:

    Hi, I am trying to find out how to transfer the money from my travel card back in to my usual everyday savings account as I am well and truly back from my holiday. I rang the suggested customer phone line and the person I dealt with didn’t even know how to do it. Can I do it by going into a NAB branch? A little help please.

  134. Emanuel says:

    Hi, I have $1,000 Euro cash and wish to deposit into a new travel card. Will this be converted to AUD then back to EUR or will it go straight in as $1000 Euro.
    Secondly, when I take it out after I return from overseas, can it be withdrawn in Euro cash without conversion?

    • NAB says:

      Hi Emanuel, if you are depositing EUR Cash into your Traveller card it will be converted to AUD then to back EUR. When you return from overseas, funds that have been cashed out will need to be transferred to an Australian account, therefore it will be converted automatically into AUD. More info here ^LB

  135. Ariane says:


    I’d like to cash out and close my traveller card, because I’m back in Germany and therefore don’t need it anymore. For this I already downloaded the “NAB Traveller Card Cash Out Form”. But I got problems filling out section B. What is meant by
    - Date processed
    - CCT Initials
    - Repurchase Number?

    Hope you can help me with that.


  136. Bec says:

    Hello I just got a travel card and I want to use Bpay but I don’t have a biller code

    • NAB says:

      Hi Bec,

      To reload your NAB Traveller card via BPAY, you can use the following details:

      Biller Code: 195016
      Customer Reference Number: your 16 digit card number.

      More information here.

      Enjoy your travels :) ^SN

  137. Tony Fitzsimmons says:

    I had been using the NAB Gold Visa Debit card overseas for many years it was brilliant and I couldnt understand why people used other travel cards.It was the only bank product I have ever recommended to friends. Unfortunately I cannot say the same for the NAB Travelcard!
    A previous question” why did it stop” the real answer maybe that the bank made no money out of it and too many non NAB customers were starting to use it.
    I am aware that the travelcard is NOT a credit card or debit card but i have been using it to make on line payments to providers in the UK.I have just purchased some tickets in the UK and the provider will only sent the tickets to my billing address in Australia, this doesnt work for me as i will be in uk when they arrive. Some providers allow you to have a different billing address and delivery address unfortunately not this one.
    How do i change my billing address to my UK address for my travelcard ?
    When the Bank sellers { did i mean tellers} talk to people should really emphasis at the point of sale that the travelcard cannot be used on mobiles this would half the number of questions you have to answer

  138. Caitlin says:

    There have been a number of times where I have had to return items while living overseas. I can’t se that the credit has been refunded though. Does the travel card allow you to get refunds?


    • NAB says:

      Hi Caitlin, The traveller card does allow you to receive refunds. The refund will be in the original currency if you still have a balance of that currency on the card. If not, the refund will then be converted to Australian dollars ^JM

      • annahiggins says:


        I made a transaction in a shop in Japan and immediately changed my mind and they cancelled the purchase in-store. My card says the money has been taken out, but it does not say it has been returned, how many days will it take a refund such as this process?

        • NAB says:

          Hi Anna, it’s best to contact the merchant to understand how they process their refunds- generally once the merchant processes their banking terminal, the transactions should either process or ‘fall off’ from your account. If the transaction does process and the merchant is unwilling to take further actions, we have a dispute process that can be conducted ( ^NJ

  139. Craig Dermody says:

    I am not able to register my traveller card and can’t find the number to call NAB traveller card support from London.
    I get an error msg when I try to register the card and I can’t find out how much money is left on the card.

  140. Hi. I’m having the same problem as a few others who’ve posted comments. When I try to sign in on a smartphone (Windows 8.1) I get a message saying “Connection is reset please sign in again”. I wonder if there is a solution to this problem yet?

    Hope you can help.

  141. Ken Barfoed says:

    I need to get the SMS request removed, since I won’t bring the mobile with me overseas. How to remove the request for 4 digit approval number? Cheers.

    • NAB says:

      Hi Ken,

      This might be possible.

      You’ll need to contact us on 13 22 65 8am-7pm Mon-Fri or 9am-6pm Sat-Sun AED/AEST to discuss your options.

      If you’re overseas already, you’ll need to call +61 3 8641 9083 within the same timeframes ^SN

  142. ari says:

    hello, can you please post the link to the cancel NAB travel card form.

  143. vanessa says:

    Hi, cant log into my travel card account. Is the sight down?

    • NAB says:

      Hi Vanessa, it’s not at the moment. Is it working now for you? just letting you know that; you can now access your NAB Traveller Card via NAB internet Banking also :) ^LB

  144. Sue says:

    Trying to log on via my android phone for days mow just keep getting the reset error. Why

    • NAB says:

      Hi Sue,

      Are you trying to use the NAB app or the full website? You may need to re-install the app or alternatively call our Internet Banking Support team of 13 22 65 to assist further ^NJ

  145. Jim Pearson says:

    I’m well set up with Internet Banking and use SMS alert. I have the Travellercard set up as a biller. How do I nominate the Travelercard as a ‘preferred biller’ to stop the need for SMS authentication? Do I just turn off the SMS before I go OS? Thanks in advance


    • NAB says:

      Hi Jim,

      Do you know you can now simply transfer funds to your NAB Traveller card from your NAB account directly?

      This way you avoid waiting for the BPay payment to clear through.

      Please find below the step by step process in pre-authenticating any biller:

      1) Log in to your Internet Banking and select Bill Payment
      2) Select Biller list
      3) Select ‘modify’ under the action column for the biller to be authenticated
      4) Select the Use SMS to pre-authenticate this biller radio button and press OK
      5) On the Modify payee confirmation screen enter the SMS code that’s been sent to you and press OK

      If you need clarification with anything, please feel free to email the team at ^SN

  146. JON B says:

    I have difficulties logging in online using my android motorola.

    I can advance to the second screen where you enter in your 3 random order passwords letter/numbers but then it says connection timed out. This happens even with reputable WiFi connections. I have to use a desktop. Is this a glitch or something on my phone. Is there an ap that might circumvent this problem?

  147. Yaakov says:

    At the time that a acquired my NAB traveller card, I was informed that if the card is not used for a 1 year period, there will be a charge. I cannot find that information online. Is that restriction still in place?

  148. Belinda says:

    The choice of currencies on a traveler card is severely limiting.
    How do I get Swiss francs on this card? or Chinese yuan?
    I’m going to be travelling in these countries for several months and there appears to be no way of accessing my money with either my current card or the traveller card without attracting ridiculously exorbitant fees.
    Bring back the Gold card! That worked brilliantly last time I went overseas.

  149. Eleanor says:

    Am thinking of going with this card for next OS trip soon. There are 2 questions that I’m having ahard time getting the answers for:
    1: I don’t have an account with NAB. Will there be any fees or charges associated with closing the card anccount and accessing the remaining money?
    2: What is the fee for buying a card & loading with AUS? On the main webpage it says $0, yet elsewhere it lists as 1/2%

    • NAB says:

      Hi Eleanor, you do not have to be an existing NAB customer to get a NAB Traveller card. For further information on how the card works, please check out this link: Alternatively, please contact the NAB Traveller Card team directly on 1800 098 231 ^DH

  150. Nola Bruton says:

    I already have Euros on my Traveller Card but wish to add New Zealand Dollars – to be used before the Euros.
    Can I add NZ$ without my Euros being affected?

    • NAB says:

      Hi Nora, you can load up to 6 different types of currencies on your NAB Traveller card at the same time – you’ll be given the option upon transferring funds to your card via Internet Banking ^DH

  151. Marinus says:

    transfered more than 500 australian dollar to my Traveller Card via Internet Banking almost three days ago the money has left my classic Nab Banking Account but did never show up on my traveller card as i didnt bring my debit card iam stuck now in mexico with no money since almost three days and this even on your Website it says under point 3:

    3. Load and reloading your card: Load and reload fees and limits apply. Funds loaded via NAB Internet Banking will be available immediately.

    If i call Nab General and Credti card enquiries they connect me with the nab traveller card customer service and the other way arround. for emails to the customer service there is no response.

    Please asking for help cause iam running out of options here!!

    Many Thanks
    Marinus Bayer

    • NAB says:

      Thanks for letting me know, Marinus – I’m sorry to hear this happened. Have the funds arrived in your Traveller Card account yet? If not, you’ll need to contact Card Services – they can help any queries in regards to your NAB Traveller Card ^LB

  152. Marie says:

    Absolutely disappointed.
    I’m travelling in USA right now and I have A LOT of problems with my travel card.
    Except the fact that I have 3$ fees for each withdraw in most of the banks here, I’m loosing money.
    Indeed, some amounts I’ve NEVER paid are just gone.
    I can’t manage to find the right difference between my available amount and the other one.
    I’m in holidays but Im worried about my money everyday. I don’t think this is holidays.
    I just would like to understand where my money is gone and get it back!!
    I’ve sent an email but I have no answer. I would like to call but when you’re traveling overseas and don’t have a phone number is not easy !
    Anyway, really disapointed…

    • NAB says:

      Hi Marie, I’m sorry to hear this and I can definitely understand where you are coming from. If you are transferring from your NAB account to your Travel card as a funds transfer, then the funds are available immediately. I’m looking into your enquiry now and I can’t seem to find your email. Did you email us at ( If not, please forward us a copy of the email and I will follow up from there ^LB

  153. ANTONIO says:

    Hello , I have got a problem with my traveller card , I have booked a fligh from phuket to rome with Emirates airlines., but they emailed me that the payment has been declined but if I look my banking account there’s a payment done and I still have no ticket.I need help Asap thanks.

    • NAB says:

      Hi Antonio,

      For assistance with your NAB Traveller card, you may contact Card Services in the no charge number applicable to your current location in this link ^SN

  154. Rhys says:

    I am currently traveling in Thailand and for some reason am unable to load money onto my card. It doesn’t tell me why but simply says “There is a problem. Please try again” but the problem is not resolving. What am I to do? Can you please help me? Is the system down? Is it just a case of waiting and letting the system reboot?

    • NAB says:

      Hi Rhys,

      If you’re trying to transfer funds into your NAB Traveller card and you’re having issues whilst you’re overseas, you may contact our Internet Banking Support Team on 1300 651 656 Mon-Fri 7am-9pm and Sat-Sun 9am-6pm (Sydney/Melbourne times).

      You may also BPAY into your NAB Traveller card using the below details (please allow 2-3 business days)

      - Biller Code: 195016 (this is on the back of your card)
      - Reference Number: Your 16-digit card number ^SN

  155. Jason says:

    Hi Nab
    I am trying to login to the my account section however i keep receiving a connection is reset message upon entering the specific characters of my password.
    Are you able to offer any assistance?
    Jason B

  156. Jon Bruce says:

    I am unable to log on to my Nab Traveller Card account from my Samsung Galaxy phone. Everytime I try, I get the error msg… “connection is reset. Please log on again”.
    I have no problem logging on from a normal computer.
    Tried different browsers…Internet Explorer and Google Chrome, but problem persists.
    I have also tried, using various wifi networks in different hotels and wifi hotspots.
    I notice in your instructions here, it says “to log on, you will need your 16 digit card no.” That is interesting in itself, since the log in screen only asks for the last 4 digits. However I tried keying in the whole no. but still no luck. Any suggestions?

  157. Jon Bruce says:

    I took your advice and sent an email to
    I am thinking it is pointless you advising ppl to waste their time, putting a lengthy email together..
    This is the reply I received…
    .**This is an automated email. Please do not reply to this email **
    Dear Sir/Madam
    Thank you for your email.
    To maintain the security of your card account we will be unable to discuss any account specific queries via email.
    If your email includes requests for any of the information listed below, then please telephone our Card Services department using the toll free number on your card, you will not receive a reply via email.

    • NAB says:

      Hi Jon, thanks for sharing this – looks like general info can be provided through the email service channel, if possible it’s best to contact them via phone if you need details specific to your account ^TC

  158. Natasha Gibbs says:

    Hi! I am travelling to US next month and have just registered my Traveller Card. Is the best way to receive money from family and friends who would like to help me out before and whilst I’m over there to just have them transfer money to my debit card and then for me to transfer it from there to the Traveller Card? If I do this will it change to the US currency?

    • NAB says:

      Hi Natasha, if they transferred the funds to your transaction account, you can transfer them to your Traveller Card and select the currency to convert it to, if you have them Bpay the money to you, the funds will go straight to whichever currency is marked as your ‘Preferred Currency’ – I hope that helps ^BH

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