Updated NAB apps: login to mobile Internet Banking with a 4-digit passcode

Posted in Banking tips

A recent update to our Android and iPhone apps lets you login to NAB Internet Banking with a 4-digit passcode, rather than your NAB ID and password. It’s a small change that makes banking on the go faster and easier.

NAB 4 digit passcode

More people are banking on mobile, so we want to make it easier.

We’ve loved seeing how popular our mobile banking apps are. Well over a quarter of Internet Banking logins come from mobiles, and almost three-quarters of those come through our iPhone, iPad and Android apps. That’s a lot of people banking through our apps.

But the starting point of mobile banking – logging in – isn’t that easy. Just like using Internet Banking on your computer, we ask you for your NAB ID and your password. That’s something like 8 random digits and 8 characters (some upper case, some lower case, some numerical), which aren’t that easy to get right while you’re using your thumb on your mobile and trying to switch between the different keypads you need for upper case, lower case, and numbers.

On top of that, you probably also need to have your NAB card in your other hand, so you can read your NAB ID off the back of it. That’s enough to make you stop everything else you’re doing. When mobile banking interrupts your day just so you can login, that’s not the “banking on the go” that we want for you.

No more ID and password – just a 4-digit number

So we’re introducing 4-digit passcodes instead. Once you’ve set up your 4-digit passcode you can bank on your mobile without your NAB ID or your normal Internet Banking password. All you need to enter are 4 digits.

It only works on your mobile, and it’s secure.

We know that 4-digit passcodes are going to make mobile banking a lot easier. But we’ve also made sure that it’s secure as well. Your 4-digit passcode will only work on your mobile, so as long as you know where your phone is, and you don’t tell anyone else what your 4-digit passcode is, you’re secure.

If you have two mobile devices – like separate personal and work phones – you’ll need to choose a favourite. To help keep you secure you can only have a 4-digit passcode on one device. Your NAB ID and password will still work everywhere else.

How to set up your 4-digit passcode

1. Get the updated app

The updated apps are available now. If you already have our app installed you could have already seen a notification to download the upgrade. If you’re not sure whether you’re up to date, open the NAB app and tap NAB Internet Banking. If you don’t see a 4-digit passcode screen, you’re not up to date.

If you don’t already have the NAB app it’s free from the App Store or Google Play.

2. Follow the set-up instructions

When you first use the updated app, we’ll take you through the steps to set up your 4-digit passcode. It shouldn’t take more than a couple of minutes. Start by tapping Setup your 4-digit passcode.


If you want to set it up later, tap “No thanks”. You can always login through the app and then select More > Security to create a 4-digit passcode.

3. Login with your new 4-digit passcode

Give it a test. Logout of Internet Banking and login again. All you’ll need whenever you login through the app is your new 4-digit passcode.
NAB Mobile passcodes

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183 Responses to Updated NAB apps: login to mobile Internet Banking with a 4-digit passcode

  1. Robert says:

    I am sorry but this is really weak! My wife and I share accounts (which would apply to most married couples) and we both do banking online. If i read this correctly, only one of us can use the 4-digit pass???

    Give me a break, this is primitive! Please fix this asap.

    • NAB says:

      Hi Robert, one passcode is available per mobile device – so if you have setup passcode with your NAB ID, your wife (using a separate NAB ID) can still access her account details on that device – but would need to click on ‘Use NAB ID instead’ and login using her Internet Banking password. You should not be sharing one NAB ID login with anyone (including your wife) – I’ve emailed separately (via social.media@nab.com.au) to see how we can help with this further, speak soon! ^AB

      • Mike Harwood says:

        I am having this issue also. Used to work fine(I have the android version) but the last few months keeps saying “incorrect pin”. Even if I have only just changed it …again…

        I have tried reinstalling a few times now. Still won’t work.

        Any help will be very welcome.

    • Tristan says:

      I agree Robert. One login per household is lame. Nearly every household has multiple devices. Please fix this. Catch up NAB, heaps of your clients are saying this, just fix it.

  2. WY says:

    Why not at least 6 digits? 4 digits is still a little dodgy.

    • NAB says:

      Hi WY, thanks for the feedback – I’ll pass this feedback to our mobile team. You still have the option of using your existing NAB ID and Internet Banking password – and keep in mind NAB Defence still applies to your accounts. Let me know if there’s anything else I can help with from here :) ^AB

  3. Paolo says:

    I disagree, Robert. my wife and I have joint accounts and each have different logins and it works fine. Ive always been annoyed at the repeated entry of my details, so I love the new passode option!

  4. Sam says:


    I set this up on my only phone but when trying to login it says incorrect passcode. I even successfully changed the passcode and it still wouldn’t log in with the new code.

    • NAB says:

      Hi Sam, I’ve sent a follow up via email (social.media@nab.com.au) to see how we can help further with this, speak soon! ^AB

      • Lilianna says:

        I’m having the same issue. My samsung galaxy s4 has just come from repairs and it’s been reset to factory settings. I had this set up prior to the reset and it worked fine but can’t log in now (and I can on the computer). Also, it doesn’t give me the option of skipping the pin code set up.

      • Georgia says:

        Hi there, same thing is happening to me. I use the 4 digit code to login as it says I’m putting in the wrong code. In addition to this, I’ve changed my passcode and it STILL won’t let me login! I have to change my password each time to access! I now cannot even transfer money to anyone’s account off there as it says I’m entering the wrong passcode. Are you able to help me out please?

  5. Yvette says:

    I have set my pin but it does not work?? It says only one pin per device. This is my phone, one app, one pin?? I dont understand? Whats the problem?

    • NAB says:

      Hi Yvette, which phone/software version are you using? Let’s chat via email (social.media@nab.com.au) and I’ll have our team follow this up for you, thanks! ^AB

  6. Kai says:

    I got same problem can incorrect pass code . I can change successfully but still can not login

    • NAB says:

      Hi Kai, which phone & version are you using? I’ve sent an email follow-up via social.media@nab.com.au – let’s chat further, thanks! ^AB

      • Keira Hazen says:

        Hi. I have been using the mobile app absolutely fine but a few months ago it started saying that I had the wrong pin and that i can only use one users passcode. I only have one phone. I can change the pin but then it happens again. I have seen that other people have this problem. What is the solution

        • NAB says:

          Hi Keira, try reinstalling the app and this should do the trick – let me know how you go! ^JP

          • Scotty says:

            I also used the app successfully for a long time and suddenly it stopped working (couldn’t login with passcode OR userid/password. Uninstalled the NAB app, downloaded and installed a fresh copy and voila! all fixed and working again :)

          • NAB says:

            That’s great to hear Scotty! ^BH

  7. Shane says:

    Would love to see support for an app for Windows Phone 7 to get some of these features since moving from Android.

  8. Richard says:

    The 4 digit pin works brilliantly, but we have 3 devices we use for banking (4 counting the upstairs PC) my iPhone, my wife’s iPhone and the iPad. pity I have to choose only one device. Currently on my iPhone but would love to have this facility on all 3 devices,

    • NAB says:

      Thanks for the feedback Richard – I’ll pass it onto our mobile team! Let me know if I can help with anything from here :) ^AB

  9. Craig says:

    My wife and I share my iPhone when around the house and would both like access to our accounts through the NAB app. However it only seems possible to use the 4-digit passcode for one of our accounts, forcing the other to use the full login? Surely each of us having a unique passcode, but on one device, would not effect your security system…?

    • NAB says:

      Hi Craig, for added security only one Passcode can be setup per account, per device. I’ll pass this feedback to our mobile team – let me know if I can help with anything else from here! ^AB

  10. Tim says:

    Does it work on ipad? If not, when might it be available?

    • NAB says:

      Hi Tim, passcode is currently available for iPhone and Android – I’ll let you know when I have more info on our iPad app and I’ll pass this to our mobile team, thanks! ^AB

      • Lee says:

        Hi AB,

        Any update on this? I would like to use 4 digit pin on both my iPhone and iPAD for the same account.

        It works great on iPhone but does not seem to give me the option when I install app on iPAD.

  11. Doug says:

    There doesn’t appear to be a way of confirming or changing my 8 Digit Nab ID after initially setting up the 4 Digit pin on my iPhone. My wife used my iphone to link to her nab ID (with 4 digit pin), the only way I could see to change this would be to uninstall & reinstall the app. Is there another way?


    • NAB says:

      Hi Doug, this is possible – your wife will need to disable her passcode, then you can log in and setup your passcode. These options can be found under “More > Security > Disable/Change 4-digit passcode.” I’ve also emailed from social.media@nab.com.au and will follow this up further for you if you like, thanks! ^AB

  12. Owen says:

    I only have an iPAD and currently can only use the full NAB ID and Password method. As mentioned above would like to see this (4-pin) feature made available on the iPAD, as well as an option to enter up to 6 digits.

    • NAB says:

      Thanks for the feedback and suggestion Owen – I’ll pass this to our mobile team and will let everyone know when we have more updates available for our apps. ^AB

  13. Roslin says:

    Hi I’ve downloaded the nab app omy iphone, but am unable to even log into my acct let alone setting up the 4-digit passcode, which I think will be fabulous . When prompting to enter my nab id no, I get a screen similar to a calculator which, when I press ‘done’, converts my id digits into numerical value eg, 12,345,678 which is then interpreted as a wong id. How do I fix this.

    • NAB says:

      Hi Roslin, let’s chat by email (social.media@nab.com.au) and I’ll follow this up with our mobile team for you, thanks! ^AB

  14. Monica says:

    Hi I set up the passcode a few weeks ago and it worked fine, but over the past week I have been unable to use it comes up with an error saying only one pin per device. I logged in using the my user id and normal password and changed the pin, but still it wont let me login with the new passcode either. Is this a glitch cos as I said it worked fine when I first used it.

    • NAB says:

      Hi Monica, thanks for your comments – I’ve sent an email via social.media@nab.com.au and will follow this up for you. Speak soon! ^AB

      • Antonia says:

        I’ve seen a few people post similar questions, but I can’t see a solution. The passcode has been working fine on my phone for months, and now I’m suddenly unable to use it when logging on through my iPhone – getting a message “You have entered the wrong 4-digit passcode.” Note: This device can only accept one user’s passcode.” I know my passcode is correct, and nobody else is using my phone. Please help.

  15. Stefan says:

    Hi NAB-Team,
    could you explain to me exactly, how secure the android app is. Is it possible for attackers, to get the pin, while transfering? What, if you have spyware or a troyaner on your phone. How do you manage, to get the pin only working from that particular phone? Would it be possible for a hacker to get that information, manipulate another phone and get access to my account with a pin he might have gotten through a hack via software. It is possible to hack wpa2 wifi connections… Or: Is it 100% secure or not? (assuming, I did not give my PIN to anyone alse). If not, is NAB going to reimburse me or will I have to prove my innocence in a case of fraud? Thanks for your time.

    • NAB says:

      Hi Stefan, all mobile banking channels are secure. Like all of our transactional services, our apps have been subjected to rigorous security testing to ensure that they offer the highest levels of security. Providing that you have taken all reasonable steps to ensure that your PIN is kept safe, you will be covered by our NAB Defence 100% fraud protection guarantee. If you’d like to chat further, please email us on social.media@nab.com.au – thanks! ^AB

  16. Lisa says:

    I set up a 4 digit code, but now have different login in details and a new account. How do I change this so that when I put in my 4 digit code it logs into my new account?

    • NAB says:

      Hi Lisa, can you still log into your previous account using passcode? If so, click on ‘More > Security > Disable 4-digit passcode’ and click ‘Submit’ when prompted. If you can’t login using your previous account, the best option is to uninstall and reinstall our app. Hope that helps! ^AB

  17. Simone says:

    I’ve tried to find advice on the website specifically if my mobile phone enrolled for the 4 digit PIN is lost, what’s your advice – what number should I call – is that number available 24 / 7?
    Additionally, 4 digit PIN is a bit short, I’d prefer 6.

    • NAB says:

      Thanks for the feedback Simone – I’ll pass it onto our mobile team. If you lose your phone, you can log in to any mobile app using your NAB ID and Password and then click ‘More > Security > Disable 4-digit Passcode.’ This will then disable Passcode on your account. You can also log into Internet Banking from nab.com.au and navigate to ‘Settings > Security & password > Disable 4-digit passcode.’ If I can help further, please email us at social.media@nab.com.au and we’ll be in contact, thanks! ^AB

      • dushy says:

        i disabled 4 digit pin ( i lost my iphone) through nab website which means the person who has my mobile cannot access the 4digit pin or will not get the option for 4digit pin right???? ( my understanding is disabled means no need 4digit but can access account straight away??) i am just confused and worried hope you will give more clear word on disabled .. i am just worried

        • NAB says:

          Hi Dushy, if you have disabled the 4 digit pass code via your internet banking, this will not block access to your accounts on your internet banking. You can download the app on your new phone and enable it on it. If you have any more questions, please email us details to social.media@nab.com,.au, and I’ll arrange for you to be contacted ^SM

  18. Josh says:

    Hi , I set up the 4 digit passcode on my i phone and 1 week later the phone died, I now have a new i phone and it wont let me use the 4 digit code . How can I resolve this issue ?

    • NAB says:

      Hi Josh, please install the app on your new iPhone, and log in using your NAB ID and Password. Then click ‘More > Security > Disable 4-digit Passcode.’ An option will then appear and you can setup Passcode on your device. Hope that helps – feel free to email us a social.media@nab.com.au if I can help further, thanks. ^AB

  19. Rebecca says:

    It worked fantastic for a few weeks and now I keep getting the error message one pin per device I’ve tried changing the pin and it will work sometimes once then back to the error message, is there any way of fixing this Thanks :)

  20. Balaji says:

    Hi team,
    There are many of us using the windows os. Is it too much to ask for NAB to create an app to service their customer base using windows?

  21. John says:

    When will I be able to do mobile banking on my new Nokia Lumia 800 Windows phone.

  22. Roy says:

    I am unable to log in with my 4 digit passcode. I reset it and get in but once I sign out again I must recreat the PIN all over again. This has been happening since I received a galaxy 2 update. My wifes is just fine but she hasnt gotten the update. Can anyone help?

  23. Roy says:

    nevermind i uninstalled and then reinstalled and set it up again and now its working just fine. I should have scrooled up and read…

    • NAB says:

      Hi Roy, glad to hear it’s ok and thanks for the comment – I’ll pass it to our mobile team also. ^AB

  24. michael says:

    hi i really need to register for internet banking tonight every time i go on to nab.com.au website from my pc and click register all i get is a blank page what am i doing wrong andhow do i fix the problem please its really urgent

  25. Damien says:

    I repeat the number of comments above about the pin not working on a single device. eg “I keep getting the error message one pin per device” I’ve tried changing the pin but it just gives the same error.

    • NAB says:

      Hi Damien, try uninstalling and reinstalling the application and let me know how you go. This usually fixes the problem in most cases -if you’re still experiencing issues, please let me know via social.media@nab.com.au ^JL

  26. Rick Ashwood says:

    National Australia Bank is far behind many of the best Banks with it’s mobile tech. Windows phones are not only a great platform and one that will continue to grow with Windows 8 being on all platforms, PC, Tablet and Phones. NAB ignores this professional phone market completely.

  27. Kevin says:

    The app is great, but the transaction history takes a while to be updated compared the other major banks. It sometimes takes more than one day to see transactions proccessed, which should really happen at the time of the transaction.

  28. Biz Owner Banking User says:

    I think this 4 digit passcode thing is a great innovation. Congratulations to the team at NAB for coming up with something so useful. I use internet banking on my iPhone all the time and I only just discovered this. For so long I was going to the main site, then entering my NAB ID, then password. This is so much easier. My only criticism would be the following:
    I didn’t know this 4 digit feature existed until I downloaded the app and tried it out. Previously I was using Safari on my iPhone to access my banking. I only came across it because I was searching for an app for my business account with a different bank. I don’t have a business account with NAB but if you guys made it real easy (like with the 4 digit pin code) to do mobile banking with a business account I would switch for sure.
    Also, I know it may be difficult for security reasons, but if it could work on multiple devices, that would be amazing! Not a deal breaker, but as a business owner who uses a desktop, tablet and an iPhone (I travel a lot as a consultant) this would make my life so much easier.
    Anyway, good work & keep innovating!

    • NAB says:

      Hi there, thanks for the fantastic feedback. Glad that you’re finding it useful – I’ll pass on these suggestions to the Mobile team :) ^JL

  29. Tim says:

    I agree with Rick, and when WP 8 comes at the end of the year it would be great to have an NAB app that links with the Windows Wallet.

  30. Alex says:

    Same as others here, tells me it’s the incorrect 4 digit passcode. I go in, reset it no problem, log back out, still same thing, doesn’t work.

  31. Ken says:

    Im having the same problem with the 4 digit code. It keeps telling me i have entered the wrong code even tho ive changed the code several times. Hope this fix soon

  32. Yuri says:

    NAB March 26, 2012 at 9:55 am

    Thanks for the feedback Shane – I’ll let our mobile team know. You can also access our mobile site directly from your Windows Phone 7 – hope that helps. ^AB

    no we (windows phone users) can not, because pressing login to internet banking triggers opening of a new window that doesn’t work, so please correct your statement

  33. Jan says:

    I tried to download this app and give it a try, it didn’t work for me. My internet is working as i can go to Google Play and other sites but this apps keeps saying “Internet Connection Lost”, im using Samsung S3 with Android 4.0.4

  34. Jan says:

    This app is not working for me for some reason. Most times it just says “Internet connection lost”. The connection is there because i can browser everything else from the phone. Got home and connected my Samsung S3 which run android 4.0.4 to my home wireless and still it keeps coming up as internet connection lost…so im not sure how to get around this or if this doesn’t work with 4.0.4?

  35. Robert Kerr says:

    I used the 4-digit passcode on my iPhone 3GS.

    I’ve now upgraded to an iPhone 4 – a hand-me-down from my daughter. She didn’t use the 4-digit passcode feather on this phone.

    How do I now get the passcode to operate on this new phone?

    Thanks in anticipation.

    Robert Kerr

  36. NAB says:

    Hi Robert, be sure to have the NAB app up to date on your phone, and you should be able to access the passcode feature. If not send a message through to social.media@nab.com.au ^JP

  37. A Ram says:

    I’m facing this same issue. The passcode has been working fine on my ‘iphone 4′ for months, and now I’m suddenly unable to use it when logging on through my iPhone – getting a message “You have entered the wrong 4-digit passcode.” Note: This device can only accept one user’s passcode.” I know my passcode is CORRECT, and nobody else is using my phone. Why dont you post the solution in your website?

  38. Thea says:

    Yes please! 4 digit passcode on iPad will be awesome! Worked really well on my iPhone!

  39. Sammy says:

    I have tried to repeatedly setup for the 4 digit quick access, but when I finish setup ‘WE’VE ENCOUNTERED SOME PROBLEMS TRYING TO SETUP YOUR PASSCODE…’error message pops up.

    Could you please advise?


  40. Greg says:

    I no longer have my original device. How do I set up a passcode on my new one?

  41. Saul says:

    My pin doesn’t work anymore. I’m using an iPhone 4 and I’ve tried to change the pin. But then the pin still won’t let me login. I can log in fine using nab ID but MIT with pin

  42. bt says:

    trying to download the 4 digit pin logon option and it constantly goes to a “loading” screen. I have tried uninstalling and then reinstalling app but same problem occurs. can easily log on otherwise. any suggestions?

  43. Vic says:

    Nice app. I have been able to access it via entering standard login details however when I go to use the 4 digit pin it says error 450326: You have entered wrong 4-digit passcode. etc. I only have the app on one device. I can get access through the ‘forgot your passcode’ and re-entering a new passcode but than when that number is used this error message comes up.

    • NAB says:

      Hi Vic, have you tried to delete and re-install the app on your device? If you have and this is still occurring, it’s best to send through your contact details to social.media@nab.com.au and I’ll have the team follow up. ^KT

  44. Rebecca says:

    I love this feature and it used to work perfectly on my phone until about a couple of months ago when I started getting an error message saying I’d entered the wrong code, which I know isn’t true. I’ve changed my code a few times since because it works for a day or so after changing, but then it just reverts to the error message.

    Please help, choosing “Use NAB ID instead” takes ages to load! I’m using an iPhone 4S running IOS 6.1.3.

    • NAB says:

      Hi Rebecca, we’ve found that if you delete and re-install the app on your device it can fix the issue. Have you tried this? If you have and you’re still having trouble, please email us your contact details to social.media@nab.com.au and we’ll follow up. ^KT

  45. Joe says:

    problem arised again.

    When login keep saying wrong passcode.

    I have to change the passcode but only working for the first time. Logout and login, saying wrong passcode again. I have the lastest nab iphone app.

  46. Joe says:

    The problem only started two weeks ago. Must be some bug with app please fix the bug. Thanks.

  47. Zac says:

    Hi I have to keep resetting my passcode every-time I switch my phone off or close the app down completely. Is there a fix. I’m using the iPhone 4 and have the latest app download

  48. Yuri says:

    A coulpe weeks ago, suddenly It had happened that I was not able to log in with 4-digit passcode. After that day, I have been used NAB ID and password instead. I tried to change this 4-digit passcode from more option page after logging in using NAB ID. But it still does not work. Could you please help me? It is very inconvenient…Thanks,

  49. Peta says:

    My passcode hasnt been working for the past few months. It tells me it is incorrect, i reset it & then the new one wont work.
    My software is up to date & im definately putting in the correct passcode. Really frustrating.

    • NAB says:

      Hi Peta, have you tried reinstalling? That should do the trick. If you’re still having any issues, please let me know ^BH

  50. Dana says:

    Hi, what if I have more than one NAB account? I have both my personal and business banking with NAB but have to enter full details for one of them. Anyway around this?

    • NAB says:

      Hi Dana, you can have your Business Banker arrange to link your Business Accounts under your preferred NAB ID so that you can access them via Internet Banking. If you have any q’s surrounding this send through a message to social.media@nab.com.au! ^JP

  51. TJB says:

    After falure to login with passcode, I re installed the app, attempted to set up a new passcode, but was getting error messages that I was entering the wrong NAB ID/password, Funny because those internet credentials work fine onthe WEB site for Internet banking. The app was not closing properly in previous weeks when logging out. This erratic behavour does NOT install confidence.

    • NAB says:

      Hi TJB, doesn’t sound right – I’d like to look into this further for you; can you please send through further details or errors codes you’ve been receiving? Please send this to social.media@nab.com.au and I’ll have the team investigate further for you ^LB

  52. Lainie burns says:

    My pin code stopped working yesterday so I set a new one. That didn’t work either. Kept saying they were invalid. So I just reset it again and same thing. Now I have to log with my full details every time. Very annoying. Why won’t it recognise my pin?

  53. Brodie says:

    I have recently come over to NAB opening multiple accounts. I use the app on my android phone quite a lot so was glad to see I could set up a 4 digit pin. I set this up however everytime I go to log in with it, a message pops up saying that it has logged me out and I need to enter my NAB I.D & password.
    It is becoming a massive hassell as the NAB I.D is not exactly easy to remember.
    Can you please get the 4 digit pin working properly?
    If not can you change the app so it remembers your NAB I.D? Meaning I would only have to enter my password

  54. Harry says:

    I cannot access the transactions in the application. All it shows me accout balance and when I click to get in the page to see the transactions of the day or wants to pay someone. It always says me sorry an error is there login again or try later. This issue is a on going now from 4 months. So many times I have uninstalled the apps and install again. This is so frustrating. Can anyone help

  55. Mohammad says:


    I was using internet banking with my mobile device quite well until i updated the application yesterday. I can still log on to my account without difficulties while i can’t set 4 digit pin for easy access. the problem is it’s not accepting my password during the setting up of 4 digit account pin.

    is it a problem of the new update version of the application?

  56. Tim says:

    Instead of always writing “send through an email” in response to a problem can you please post a trouble shoot or problem resolution here? Just adds to the frustration of this buggy app that doesn’t work as it should.

  57. Tiffany says:

    Since I updated the nab app I have not been able to login with my passcode. I have deleted the app and reinstalled but it didn’t work. I cancelled the passcode so that I could reset it but now I can’t set up my code at all. When I follow the instructions on the App Store it takes me back to the App Store to reopen the app and then will not load anything. It keeps saying that connection isn’t working but I have checked multiple times and it is.

    This is really frustrating as now I have limited transactions per day.

    Please help.

    • NAB says:

      Hi Tiffany,

      The upgrade unfortunately didn’t allow for customers to login via the passcode. I apologise for the frustration that this caused.

      To fix the issue, please follow the steps below:

      1. Log in to your internet banking
      2. Go to menu –> security –> disable passcode
      3. Log out
      4. Log in via the NAB ID and password
      5. Menu –> security –> enable 4 digit passcode
      6. Log out

      From there the passcode should work- If this doesn’t work, please email us at social.medica@nab.com.au and the team will assist further ^SN

  58. Crystal booth says:

    I need my bank statement emailed to me h

  59. Sudhan kumar shresth says:

    I have just recently create a new account on Nab. I want to register in net banking but i forgort my temporary mobile banking password. So now what should i do now?

    • NAB says:

      Hi Sudhan,

      You can register for Internet Banking via one of two ways.

      You can call us on 13 22 65 Mon-Fri 8am-7pm and Sat-Sun 9am-6pm AEDT/AEST and, if the team is able to verify your identity on the call, they will be able to register you for Telephone Banking. You can then use the password of your Telephone Banking to register for Internet Banking.

      Alternatively, you can visit your local NAB store with photo ID and request a new temporary password.

      Hope this helps! ^SN

  60. Hi NAB,

    Your mobile app on Windows phone has a serious error.

    Fund transfers work fine, but when selecting the text notification option so that people can get a text message along with the fund transfer. It never works and funds don’t transfer. I’ve repeated this many times. It’s a bug in the windows NAB app. Please fix it.

  61. Parthenia says:

    I don’t know whether it’s just me or if perhaps everyone else experiencing issues with your website.
    It seems like some of the text on your content are running
    off the screen. Can someone else please provide feedback
    and let me know if this is happening to them too? This could be a problem with
    my web browser because I’ve had this happen previously.

  62. Kara Dean says:

    Please I can’t remember my password. I know my 4digit passcode. But I need to send my last 3 months bank statement to the credit sense. Please can u help me ASAP. Thank you very much. From Kara Dean.

    • NAB says:

      Hi Kara,

      You’ll need to contact our Internet Banking support team on 13 22 65 to assist in resetting your Internet Banking.

      Have you got SMS security or a telephone banking password? this will assist you in resetting your password prior to calling ^NJ

  63. chaitanya bharath nalaballi says:

    I made a wrong payment which needs to be reverted back. let me know what is the procedure

  64. Helen Sakoulas says:


  65. Dale Fraser says:

    So 2 years later, still only one device.

    Most husband / wives have one set of accounts not separate accounts.

    I don’t get it, the long account number isnt easy to remember.

    I also agree it should allow a 6 digit code also

  66. Robynne Hall says:

    I see people have been asking now for at least 2 years to get a passcode happening for the iPad. When will this be realised? It can’t be that hard as other banks have had it for years.

    • NAB says:

      Hi Robynne, it should work – your passcode can only be used on one device, therefore if you have your phone registered for the passcode, you will need you use your password for the ipad. I hope that helps ^LB

      • Robynne Hall says:

        No that doesn’t help as I don’t have a smart phone registered and when I took my iPad into the branch they could help either. Are you saying iPads CAN have passcodes added? If so how ? ( fyi there is no option under security available)

        • NAB says:

          Hi Robynne, at the moment the passcode is only available on mobile devices and not on the iPad ^RG

          • Darren Blackley says:

            an iPad is also a mobile device – mine has a sim and i use it on the road all the time – when is the pin option going to be available on iPad as well. And for clarity, all tablet’s are potential mobile devices.


          • NAB says:

            Hi Darren,

            Appreciate the feedback. At this stage, we don’t have an update on this but we’d be sure to let everyone know via our Social Media channels when we do!

            In the meantime, please continue logging in with your NAB ID and password) on your iPad app ^SN

  67. James says:

    Not happy. Been using mobile phones to do banking for years. Now all of a sudden we can’t complete a transaction over $300 without first applying this 4 digit rubbish. We called customer service to be told “it just happens automatically on some mobiles”.

    So now I can use my phone as normal, my wife has to use this and we don’t now really know what our daily transaction limit is. I was told I can log into my account from a computer to change the daily limit and “it sometimes works”.

    Seriously NAB – what the?

    • NAB says:

      Hi James,

      Keen to look into this further for you, however we’ll need a bit more information from you. Are you able to send through a secure message (http://nab.co/10yUcN3) and let us know the reference number (usually starts with CB). In this secure message can you please list who you’re transferring the funds to and the amount? ^RL

  68. Peter Buttigieg says:

    I am using the NAB App on a Galaxy S5 and it just stopped working a few days ago. Keeps saying “Unfortunately, NAB has Stopped”, with an Option to Report. I have uninstalled and re installed but still get the same error as soon as I try and open the App ???

  69. Tanya says:

    Where has the pass code gone. It made life so much easier. It was annoying when you had to change it every time there was a update. But using your internet banking password on your phone is driving me crazy.

    • NAB says:

      Hi Tanya, the passcode can only be used/installed on one device at a time, so it may be that you have had it installed on another device prior – if that’s the case, pls give us a call on 13 22 65 so we can reset the passcode use to the device of your choice ^DH

  70. Tanya says:

    Well since I only have one device. I am not sure how that has occurred.

    • NAB says:

      The internet banking team may need to take a look and reset your device if needed Tanya If you like, you can give us a call on 132265 to assist with the passcode being made available on your chosen device ^TC

  71. samyukta says:


    I have got a new phone and have installed nab application. When I opened the application for the first time, it didn’t ask me to setup the 4 digit pass code. Always it asks for nabid and then asks me to register for internet banking. I have done that many times, but was never able to login to the application.

    Plz help

    • NAB says:

      Hi Samyukta, the 4-digit passcode can only be set up on one mobile device at a time, so we’ll need to unlink the previous device in order for you to be able to use the passcode on your new device – please give us a call on 13 22 65 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT). If you’re overseas, the number to call is +61 3 8641 9083 ^DH

  72. dave says:

    I want to use NAB ID and password but that doesn’t seem to be an option. I don’t want the pass code.

    • NAB says:

      Hi Dave,

      Have you set up a 4 digit Passcode in the past?

      If so, you can disable it by clicking on the ‘More’ tab on the menu and then on ‘Security’.

      Feel free to email us at social.media@nab.com.au if you need further assistance ^SN

  73. Josiah Glasson says:

    i downloaded this program some time ago and it was great however the
    Last few days when I try to connect with my galaxy S3with kit Kat it shows a black screen I uninstalled it and reinstalled it 3or more times and it still has black screen could you help with this problem I would appreciate it.

    • NAB says:

      Hi Josiah, I’d like to get this matter escalated to our Mobile Banking Technical Support team so please email us at social.media@nab.com.au if you’re happy with that. Alternatively, please contact us on 13 22 65 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT). If you’re overseas, the number to call is +61 3 8641 9083. ^DH

  74. Rebecca says:

    Have just updated the app but I am not able to set up a pin code. How do i fix this.

  75. Josiah Glasson says:

    I called your team as suggested and I got a no help reply I have taken my phone to Samsung and they found no problem with the device and after restoring from my computer Kies it still opens with black screen I would appreciate any further help or maybe a way to revert it back to original program which worked.

  76. Cheng Lee says:


    My daughter recently opened an account and can’t change her PIN number at NAB ATM.
    The only functions displayed on screen are withdrawal.
    Please advice.
    Or she need to deposit money into account as her account balance is $0.

    • NAB says:

      Hi Cheng,

      If your daughter has received a PIN for her new card and wants to change it to one of her own choosing, she should be able to do so at a full NAB ATM (not a rediATM).

      If she continues having trouble changing her PIN, she may call us at 13 22 65 Mon-Fri 8am-7pm and Sat-Sun 9am-6pm (Sydney/Melbourne) and the Team will sort it out for her ^SN

  77. Liji says:

    I have just upgraded from a windows phone to iPhone and after installing the nab app in the iPhone it’s only giving Nab id and password as the option for login. Is there any way I could reuse my 4-digit code in the new phone?

    • NAB says:

      Hi Liji,

      Did you deactivate the passcode on your old phone?

      You may only use the Passcode on one mobile device so if you have not done so as yet, please disable the passcode on your old phone before setting it up on the new one.

      If you’ve already done this, please delete the app and re-install it and try again.

      For further assistance, please call us on 13 22 65 Mon-Fri 8am-7pm and Sat-Sun 9am-6pm (Sydney/Melbourne times) ^SN

  78. sahil sharma says:

    I tried out this all… But after login my 4 digits pin… it shows notification that DEAR CUSTOMER U NEED TI HAVE A SAVING ACCOUNT TO USE I MOBILE….. Even m having a saving account….. what’s the pblm now….. I really in.need off this I mobile becoz I stay out town mostly so.I can’t go to any nearest branch…. please do give br reply soon…..

  79. Guillermo says:

    Haven’t changed phone since last year. After the last Android update the app stopped working properly, crashing every time I tried to make a transaction. I removed and redownloaded the app. Every time I open the app it asks me to register again, sends an SMS with a security code and forces me to change my password to proceed. It never gives the option to create or use a 4 digit passcode. I tried removing my profile from every other device using the option in the menu, but I keep having the same problem every time I run the app.
    The app is useless in this condition, as logging in takes twice as long as going to the website using my mobile btowser. Is there a way to use a 4 digit passcode or should i remove the app altogether and stick.to.the website? Thanks.

    • NAB says:

      Hi Guillermo,

      Did you use the 4 digit passcode on the app in the past?

      If so, you might want to disable the passcode and then reset it again.

      Please give us a call on 13 22 65 Mon-Fri 8am-7pm and Sat-Sun 9am-6pm (Sydney/Melbourne times) and the Team can advise further ^SN

  80. Mr Harvey says:

    I have been trying to go into my account and am unable too, I am over seas in the UK and DO NOT have a NAB telephone banking or temporary password or set up for SMS.
    Without this I am unable to get into my account.
    Please advise

    • NAB says:

      Hi Mr Harvey, please call the team directly on +61 3 86419083 and they can help you further, you can still get help without a phone banking password ^BH

  81. Jeon says:

    I have been trying to set up 4 digit pin for nab app in my iPhone 6 but it keep saying it is incorrect and got caps lock on, which is not true. How can I possibly get caps lock on for numers in iPhone keyboard. It’s very annoying.

    • NAB says:

      Hi Jeon,

      This doesn’t sound right.

      Can you please call us on 13 22 65 Mon-Fri 8am-7pm and 9am-6pm Sat-Sun and the Team will be able to advise further ^SN

  82. Baldassare POMA says:

    Hi I’m in italy now, and forgot the four-digit code, trying to reset by the android app, now need a temporary password, what can I do??

    • NAB says:

      Hi Baldassare,

      Please contact our Support Team on +61 3 8641 9083 Mon-Fri 8am-7pm and Sat-Sun 9am-6pm (Sydney/Melbourne times) and they will be able to assist with your enquiry ^SN

  83. Boyuan says:

    Hi, my NAB app v6.1 on Android is not working properly . Every time I open it, it crashed and closed immediately. I tried uninstall and install several times but still not working. It has been a month since the issue turned out now. Could any one can help?

    • NAB says:

      Hi Boyuan,

      You may contact us on 13 22 65 Mon-Fri 8am-7pm and Sat-Sun 9am-6pm (Sydney/Melbourne times) and the Team will help out ^SN

  84. Fiona says:

    My app on my iPhone isn’t working I go to pay a bill or rent and after I put in my code it just goes black and back to the home screen. it’s only happened after I updated to ios9.1. and I deleted the app and re-installed it and its doing the same thing….

  85. geoff says:

    Hi there. recently i got a samsung galaxy s2 and ive had this app on most of my previous phones but the app store is telling me my devise is not compatable, is this acctualy the case or is there a way around this?

  86. HAN says:

    i am going to be crazy, the APP of NAB just stays at the loading stage, i tried to reinstall the app and reboot my iphone, but nothing help. please help me to fix this problem, thanks a lot.

  87. Tatsuya says:

    I have some issues.
    When I call to nab internet banking support center and enter my 4 digits password, he every time says “your phone banking password has expired”
    Do I have any 4 digits password?

  88. Petes says:

    I have just upgraded the NAB app on my iPhone 2 hours ago. Now whenever I try to login using my 4 digit passcode it says Something went wrong. played try again later.

    I was able to login okay prior to the upgrade. Any suggestions?

    • NAB says:

      Sorry to hear you’re having trouble logging in Petes, I’d try uninstall and reinstall the app and clear the cache if possible – if you keep having issues email us at social.media@nab.com.au with your device details and we’ll look into it further ^TC

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