Updated NAB apps: login to mobile Internet Banking with a 4-digit passcode
A recent update to our Android and iPhone apps lets you login to NAB Internet Banking with a 4-digit passcode, rather than your NAB ID and password. It’s a small change that makes banking on the go faster and easier.
More people are banking on mobile, so we want to make it easier.
We’ve loved seeing how popular our mobile banking apps are. Well over a quarter of Internet Banking logins come from mobiles, and almost three-quarters of those come through our iPhone, iPad and Android apps. That’s a lot of people banking through our apps.
But the starting point of mobile banking – logging in – isn’t that easy. Just like using Internet Banking on your computer, we ask you for your NAB ID and your password. That’s something like 8 random digits and 8 characters (some upper case, some lower case, some numerical), which aren’t that easy to get right while you’re using your thumb on your mobile and trying to switch between the different keypads you need for upper case, lower case, and numbers.
On top of that, you probably also need to have your NAB card in your other hand, so you can read your NAB ID off the back of it. That’s enough to make you stop everything else you’re doing. When mobile banking interrupts your day just so you can login, that’s not the “banking on the go” that we want for you.
No more ID and password – just a 4-digit number
So we’re introducing 4-digit passcodes instead. Once you’ve set up your 4-digit passcode you can bank on your mobile without your NAB ID or your normal Internet Banking password. All you need to enter are 4 digits.
It only works on your mobile, and it’s secure.
We know that 4-digit passcodes are going to make mobile banking a lot easier. But we’ve also made sure that it’s secure as well. Your 4-digit passcode will only work on your mobile, so as long as you know where your phone is, and you don’t tell anyone else what your 4-digit passcode is, you’re secure.
If you have two mobile devices – like separate personal and work phones – you’ll need to choose a favourite. To help keep you secure you can only have a 4-digit passcode on one device. Your NAB ID and password will still work everywhere else.
How to set up your 4-digit passcode
1. Get the updated app
The updated apps are available now. If you already have our app installed you could have already seen a notification to download the upgrade. If you’re not sure whether you’re up to date, open the NAB app and tap NAB Internet Banking. If you don’t see a 4-digit passcode screen, you’re not up to date.
2. Follow the set-up instructions
When you first use the updated app, we’ll take you through the steps to set up your 4-digit passcode. It shouldn’t take more than a couple of minutes. Start by tapping Setup your 4-digit passcode.
If you want to set it up later, tap “No thanks”. You can always login through the app and then select More > Security to create a 4-digit passcode.
3. Login with your new 4-digit passcode
Give it a test. Logout of Internet Banking and login again. All you’ll need whenever you login through the app is your new 4-digit passcode.
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